Utah Valley Regional Medical Center

(801) 357-7850Map1034 North 500 WestProvo, UT 84604

For Patients

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Use the information provided here to learn more about the services and resources available to our patients and visitors.

Preparing for a Procedure

Information for Patients from Intermountain Healthcare

For Family & Visitors

Visiting Guidelines

Due to a significant reduction in local H1N1 activity, the Utah Hospital Association has issued new visitor recommendations. Intermountain Healthcare is revising its Visitor Guidelines to fit with the relaxed UHA recommendations. Please review the guidelines below.

USR Visitor Guidelines as of Dec. 1, 2009

• Well visitors of all ages are allowed in the hospital (age 14 restriction has been lifted).
• Patients may have as many well visitors as allowed on each individual unit (2 visitor limit has been lifted).
• No sick visitors. Anyone with a fever, cough, sore throat, fatigue, nausea or diarrhea should be asked to stay at home.
• Masks/hand hygiene stations will remain in place at all entrances. Screening at entrances should continue and anyone with flu-like symptoms should be asked to wear a mask.

 

  • Email a Patient

    Send an electronic message to a patient at Utah Valley Regio...
    Send an electronic message to a patient at Utah Valley Regional Medical Center and a volunteer will print out your message and take it to the patient.

    If you would like to send flowers or other gifts to a patient, contact the volunteer-operated Gift Shop at
    (801) 357-4650 to place an order.

  • Gift Shop

    (801) 357-4650
    The Gift Shop, on the first floor of the West Building, is o...
    The Gift Shop, on the first floor of the West Building, is open from 9 a.m. to 8:30 p.m. on weekdays, and 9 a.m. to 5 p.m. on Saturday. The shop offers clothing, magazines, candy, cards, books, flowers, balloons, decor and personal care items. Operated by volunteers, Gift Shop proceeds help improve hospital services.
  • Café West

    (801) 357-7625

    Located on the first floor of the West Building, this caf...

    Located on the first floor of the West Building, this cafe offers American grill and deli food. For a recording of today’s menu, call extension (801) 357-7625.

    • Breakfast: Served daily, 4 – 10 a.m.
    • Grill: Open daily, 10 a.m. – 3 a.m.
    • Daily specials: Served daily, 11 a.m. – 3 a.m. 
       
  • River Rock Café

    (801) 357-2658

    Located on the third floor of East Tower, this cafe offer...

    Located on the third floor of East Tower, this cafe offers buffet-style dining. For a recording of today’s menu, call extension (801) 357-2658.

    • Breakfast: Served daily, 7 – 10 a.m.
    • Lunch: Monday – Friday, 11 a.m. – 2 p.m.
      • Saturday & Sunday, 11:30 a.m. – 1:30 p.m.
    • Afternoon: Limited self-serve menu daily, 1:30 – 5 p.m.
    • Dinner: Served daily, 5 – 7:30 p.m.
  • Car Trouble

    (801) 357-7266
    Hospital Security officers have compressed air to fill low t...
    Hospital Security officers have compressed air to fill low tires, will help jump car batteries, and can connect you with a low-cost company to help if you’re locked out. Contact the officer on duty at (801) 357-7266.
  • Cashier’s Office

    (801) 357-2118

    Patients and guests can pay their hospital bills, cash ch...

    Patients and guests can pay their hospital bills, cash checks and even buy stamps at the Cashier’s office, located on the first floor of the West Building, across from the Gift Shop.

    • Monday - Friday: 8:30 a.m. to 6 p.m.
  • Chapel

    (801) 357-3826
    A non-denominational chapel, which also serves as a meditati...
    A non-denominational chapel, which also serves as a meditation room, is located on the first floor of the South Building and is open to patients, family members, and visitors. Weekly worship services conducted in the chapel include LDS sacrament services and Catholic Mass. Protestant communion is also available on an individual basis.
  • Guest House

    (801) 356-0454
    The Family Guest House provides temporary lodging at a minim...
    The Family Guest House provides temporary lodging at a minimal cost to family members of critically ill patients. The house is comfortable and is conveniently located across the street from the hospital. Space is subject to availability. To learn more, contact the social worker assigned to your unit.
  • Lost & Found

    (801) 357-7126
    Hospital Lost & Found is located in the Security office ...
    Hospital Lost & Found is located in the Security office on the first floor of the West Building.
    Stop by or call the office at (801) 357-7126 during normal business hours to check on lost items, or contact the officer on duty at any time by calling (801) 357-7266.
  • Medical Library

    (801) 357-7180
    The Medical Library provides access to the latest medical re...
    The Medical Library provides access to the latest medical research and findings from 8:30 a.m. to 5:30 p.m., Monday through Friday. Computers, a fax machine, and a copy machine are available.
  • Pharmacy

    (801) 357-7333

    Timpview Pharmacy is located on the main floor of the Phy...

    Timpview Pharmacy is located on the main floor of the Physician's Plaza east of the hospital, the pharmacy fills outpatient prescriptions and offers a small selection of over-the-counter medications.

    • Monday - Friday: 9 a.m. to 6 p.m. and
    • Saturday: 9 a.m. to 1 p.m.

    Timpview Pharmacy
    1055 North 300 West
    Provo
    (801) 357-7333

  • Security

    (801) 357-7266
    Your security while in the hospital is very important to us....
    Your security while in the hospital is very important to us. If you have questions or concerns about security, feel free to stop by the Safety & Security office on the first floor of the West Building across from Cafe West during normal business hours, or contact the officer on duty at any time by calling (801) 357-7266.
  • Valet Parking

    (801) 357-8181
    Valet parking is a free service available at the hospital ma...
    Valet parking is a free service available at the hospital main entrance off of 500 West in Provo, Monday through Friday from 7 a.m. to 4:30 p.m. The valet will meet you at your car and park it for you so you can go straight into the hospital. No tips, please!
 
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