Recognizing Excellence

Awards and recognition are only important as evidence of benefits to those we serve.

REGIONAL PERFORMANCE

As one of the leading healthcare providers in the Intermountain region, Intermountain Healthcare contributes to our area’s performance in providing high-quality, affordable healthcare. Below are some metrics that reflect well on the organizations involved in the delivery and financing of healthcare in our region (data are from the most current reports available):

In 2012, several awards recognized Intermountain and SelectHealth as great places to work.

  • Utah is lowest in the nation in healthcare costs (CMS).
  • Utah is best in the nation in “Avoidable Hospital Use and Costs” (Commonwealth Fund).
  • Utah is lowest in the nation in terms of infant mortality (Commonwealth Fund).
  • Utah is second-lowest in the nation in terms of “Mortality Amenable to Healthcare” (Commonwealth Fund).
  • Two metropolitan areas in Utah—Salt Lake and Provo—are in the lowest fourth percentile in the U.S. in terms of healthcare costs. Ogden is in the lowest first percentile (Thomson Reuters).

INTERMOUNTAIN HEALTHCARE AS A SYSTEM

The Gallup Organization again presented Intermountain Healthcare with its Great Workplace Award for 2012, recognizing Intermountain as one of the world’s 27 top-performing companies in creating an engaged workplace culture. Similarly, Intermountain was named among the Top 50 Best Places to Work by Glassdoor, an online jobs and career community.

The Homer R. Warner Center for Informatics Research at Intermountain Medical Center is one of the nation’s leading institutions for the analysis and application of clinical data in improving patient care.

Intermountain Healthcare ranked No. 3 overall in the U.S. and No. 1 in the western U.S. on the 2012 list of the nation’s Top 100 Integrated Health Systems compiled by IMS Health and Modern Healthcare magazine. The ranking is based on each organization’s ability to operate as a unified system across a variety of key operating areas and functions. Intermountain has been ranked among the top five in each of the last 13 years and was ranked No. 1 five times.

For the fifth consecutive year, Computerworld magazine selected Intermountain Healthcare for its list of the best places to work in information technology. For the second consecutive year Healthcare IT News named the Homer R. Warner Center for Informatics Research at Intermountain Medical Center as the nation’s No. 1 workplace for healthcare information technology employees.

Hospitals & Health Networks recognized Intermountain Healthcare as one of the nation’s “most-wired hospitals.” This was the thirteenth year Intermountain has been listed.

InformationWeek magazine honored Intermountain Healthcare among its top healthcare and business technology innovators of the year. The recognition is based on the Healthcare Transformation Lab’s development of a new iPad application that allows Intermountain Life Flight medical crews to enter critical patient data into the patient’s medical form before arriving at the hospital, which supports patient safety and improves workflow.

Intermountain’s Life Flight is an air medical transport and rescue service. It operates both helicopters and fixed-wing aircraft.

National Research Corporation presented a 2012/2013 Consumer Choice Award to Intermountain Healthcare for its hospitals, clinics, and business units’ having been selected by locally served consumers as having the best quality and image.

Intermountain’s Supply Chain Organization was named by Gartner, Inc., a Connecticut-based information technology research and consulting group, to the No. 4 spot on its annual “Healthcare Supply Chain Top 25.” Gartner also noted the newly operational Kem C. Gardner Supply Chain Center, which serves Intermountain’s diverse customer base from a central location.

Intermountain Homecare provides a range of services to patients in their home, including hospice care and help with medical equipment.

Salt Lake City’s Downtown Alliance presented Downtown Achievement Awards to Intermountain Healthcare, LDS Hospital, and SelectHealth for support of projects and initiatives that help maintain a vibrant and thriving downtown area.

Intermountain’s LiVe website was named one of six Grand Award winners in the 12th annual iNOVA Awards competition, which honors overall excellence and innovation for corporate websites. The competition featured entries from 12 countries, including Canada, France, Germany, Japan, Mexico, Russia, Singapore, Turkey, the United Arab Emirates, the United Kingdom, and the United States. LiVe was Intermountain’s public service campaign for encouraging childhood fitness. It has since been rebranded as LiVe Well and expanded to all age groups. The new LiVe Well website features the campaign’s popular television ads, fitness facts, games, and a variety of health information. It is designed to be easily read on a computer, tablet, or phone.

RECOGNITION OF HOSPITALS AND OTHER GROUPS

Intermountain Medical Center has been officially re-certified as a Level I Trauma Center, the highest possible designation, by the American College of Surgeons. Level I signifies that the hospital provides the highest level of care, has a full range of trauma specialists and equipment available 24 hours a day, and is active in trauma research.

Dixie Regional Medical Center received the Gold Seal of Approval from The Joint Commission for its total joint and total hip replacement programs. This designation means the hospital adheres to the most stringent clinical standards regarding treatment modalities and technology, therapy services, and patient education.

Intermountain’s hospitals were recognized for providing excellent care by numerous awards and rankings in 2012.

Six Intermountain hospitals were recognized by U.S. News & World Report in its annual “Best Hospitals” rankings: Primary Children’s Medical Center; Intermountain Medical Center; McKay-Dee Hospital Center; Utah Valley Regional Medical Center; LDS Hospital; and Dixie Regional Medical Center.

Becker’s Hospital Review recognized several Intermountain hospitals in various categories: Intermountain Medical Center (“100 Great Hospitals”); McKay-Dee Hospital Center and Dixie Regional Medical Center (“100 Great Community Hospitals”); and LDS Hospital (“100 Hospitals with Great Women’s Health Programs”).

McKay-Dee Hospital Center was named by Truven Health Analytics (formerly Thomson Reuters) and Modern Healthcare to the list of “100 Top Hospitals” in the U.S. It was one of only 25 nationwide to be included among the “25 Top Teaching Hospitals.” Truven Health Analytics also named Dixie Regional Medical Center as one of only 15 community hospitals nationwide and the only hospital in Utah to its 2012 list of “50 Top Cardiovascular Hospitals.”

Intermountain’s Central Laundry facility assures the highest standards of sanitation while keeping costs low.

Seven Intermountain hospitals were recognized by the American Heart Association and American Stroke Association with the “Get With the Guidelines Quality Achievement Award” for their performance on measures for stroke and heart failure care. The recognized hospitals include American Fork Hospital, Dixie Regional Medical Center, Logan Regional Hospital, Intermountain Medical Center, McKay-Dee Hospital Center, LDS Hospital, and Utah Valley Regional Medical Center.

The HealthInsight Quality Award was presented to Intermountain’s Bear River Valley Hospital, TOSH – The Orthopedic Specialty Hospital, and Park City Medical Center. The award recognizes high-quality healthcare and excellence in performance based on publicly reported quality of care measures and patient perceptions of care.

The U.S. Department of Health and Human Services (HHS) presented the Medal of Honor for Organ Donation to Intermountain Medical Center, Primary Children’s Medical Center, and Utah Valley Regional Medical Center. The award recognizes hospitals for achieving and sustaining national goals for donation, including a donation rate of 75% or more of eligible donors at their respective facilities.

Twenty-two Intermountain Medical Group clinics were recognized with the 2012 HealthInsight Quality Award. HealthInsight is a nonprofit organization dedicated to improving the quality of healthcare in Utah, Nevada, and New Mexico. The Intermountain clinics, located throughout the system, were selected for demonstrating high-quality care and a commitment to excellence.

Intermountain Healthcare’s Primary Children’s Medical Center was recognized by several organizations in 2012.

The Utah Cystic Fibrosis Foundation recognized the work of Intermountain’s Primary Children’s Medical Center with its Breath of Life Award. Primary Children’s is the site of the Intermountain Cystic Fibrosis Center, one of the largest cystic fibrosis programs in the country.

SelectHealth was Utah’s highest-rated health plan in the HMO and CHIP categories, receiving top scores in customer satisfaction in the 2012 Consumer Satisfaction Report of Utah Health Plans from the Utah Department of Health. SelectHealth also led in quality measures as reported in the most recent Utah Health Plan Quality of Care Report.

SelectHealth was named one of Utah’s “Best Companies to Work For” in the annual ranking by Utah Business magazine. It was the sixth time SelectHealth made the list.

Key Events in 2012

Intermountain Healthcare opened a new, high-tech, 327,000-square-foot distribution, warehouse, and office facility in Midvale. The Intermountain Kem C. Gardner Supply Chain Center houses all the functions relating to ordering, purchasing, warehousing, and distributing the supplies used by Intermountain’s clinicians and employees. It also brings together many of the programs and services that previously were dispersed across the Intermountain system. The Center is named after Kem C. Gardner, Chairman Emeritus of Intermountain’s Board of Trustees.

Employees in our new Healthcare Transformation Lab are developing new tools to improve patient care.

Intermountain received affirmation from Standard & Poor’s of its AA+ bond rating, which is the highest rating offered to not-for-profit healthcare systems. Intermountain also currently holds Moody’s rating of Aa1, which is equivalent to AA+. The ratings reflect Intermountain’s operational effectiveness and help the organization obtain financing at lower rates.

Scott Anderson was named chairman of the Intermountain Healthcare Board of Trustees. Anderson, President and CEO of Zions First National Bank, joined the Intermountain board in 2005. He succeeded Kem Gardner, who served as chairman from 2007-2012.

A new Healthcare Transformation Lab opened on the Intermountain Medical Center campus in Murray. Clinicians and information technology professionals at the center are developing new tools for improving patient care.

The U.S. Department of Health and Human Services (HHS) and the Centers for Medicare and Medicaid Services (CMS) selected Intermountain Healthcare to participate in the national Partnership for Patients Hospital Engagement Networks initiative. Intermountain Healthcare will be the lead organization for a “Hospital Engagement Network” of seven health systems that have contracted to develop and share ideas to help make healthcare safer and less costly by reducing preventable injuries and patient complications. The other participating systems include the Mayo Clinic, Baylor Health Care System, Dartmouth-Hitchcock, Denver Health, Providence Health & Services, and the Salt Lake City Veteran’s Affairs Medical Center. Each was selected because of its previous work in decreasing adverse medical events.

Intermountain was prominently featured in a PBS documentary entitled Money and Medicine, broadcast nationally in September 2012.

A one-hour PBS documentary on healthcare in America entitled Money and Medicine featured Intermountain Healthcare as a model healthcare system. The film, which was broadcast nationwide, showed Intermountain’s evidence-based approach that results in better clinical outcomes and lower costs.

Intermountain unified its various health, wellness, and prevention programs under a new brand called LiVe Well. The LiVe Well programs serve many different groups, including patients, employees, plan members, and the general public. The childhood fitness campaign previously called LiVe has been expanded for all age groups and rebranded as LiVe Well.

Homer R. Warner, MD, PhD, died in November. A prominent physician and researcher at Intermountain Healthcare and the University of Utah, Dr. Warner was regarded worldwide as the “father of medical informatics.” The Homer R. Warner Center for Informatics Research at Intermountain Medical Center is named in his honor.

SelectHealth plan members with chronic conditions such as diabetes receive notices reminding them to use preventive benefits and obtain needed tests.

Intermountain’s new Salt Lake Clinic opened in December after nearly two years of construction. The facility, located at 333 South 900 East in Salt Lake City, provides a wide range of programs, including full laboratory services and a pharmacy, as well as several new medical services such as an InstaCare for urgent healthcare needs, physical therapy, and home health. The clinic will serve an estimated 180,000 patients a year.

SelectHealth began offering new SelectHealth AdvantageSM plans to those eligible for Medicare. SelectHealth Advantage plans are available to residents of seven Utah counties: Weber, Morgan, Davis, Salt Lake, Utah, Iron, and Washington. Plans are also available to residents of seven Idaho counties: Boise, Ada, Canyon, Twin Falls, Jerome, Cassia, and Minidoka.

SelectHealth also developed a managed Medicaid plan that launched in 2013. The SelectHealth Community CareSM plan is available to those eligible for Medicaid in Weber, Davis, Salt Lake, and Utah counties. The plan covers medical and pharmacy services; the Utah Department of Health Medicaid program provides services for mental health, dental, long-term care, transportation, and chiropractic services.

SelectHealth aligned with Boise, Idaho-based St. Luke’s Health System to offer insurance products to individuals and employers throughout Idaho. St. Luke’s Health System is Idaho’s largest and only locally governed healthcare system, employing more than 10,000 people. Like SelectHealth, St. Luke’s is a nonprofit organization.

Intermountain recruits, promotes, assigns, compensates, and trains applicants and employees for all job classifications without regard to age, disability, gender, gender identity, national origin, ethnicity, race or color, religion, sexual orientation, genetic information, or veteran status.

Engaging All of Us in Healthcare
Chairman & CEO Message
Our Service Area
Dimension of Care: Clinical Excellence
Clinical Statistics
Dimension of Care: Patient Engagement
LiVe Well
Dimension of Care: Operational Effectiveness
Financial Summary
Board of Trustees
Dimension of Care: Physician Engagement
Intermountain Medical Group
Dimension of Care: Community Stewardship
Our Benefit to the Community
Community and School-Based Clinics
Dimension of Care: Employee Engagement
SelectHealth
Recognizing Excellence
Survey
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