In an effort to provide better care for patients with complex healthcare needs (often accompanied by social or economic factors that affect health), Intermountain Healthcare recently opened a new Personalized Care Clinic, located in Intermountain Medical Center.
This is a specialized outpatient clinic that brings together a multidisciplinary team of doctors and other care providers to provide intensive short-term to intermediate-term care services. These patients may suffer from multiple chronic diseases, difficulty taking prescribed medications or following provider instructions, financial burdens, or lack of social support. It’s the complexity of the need that helps determine the patients who will be served by the clinic—and the team will focus on innovative ways to help. The team includes specialists in Internal Medicine, Psychology, and Palliative Care, along with expert Social Workers, Care Managers, and Pharmacists.
Charles Sorenson, MD, Intermountain’s President and CEO, explains how the Personalized Care Clinic team will help these patients. “Let’s imagine, for example, that a patient has been neglecting important follow-up appointments, the result of which has been the need for multiple, urgent ER visits,” said Dr. Sorenson. “The team will investigate to try to determine why the appointments are being missed. Is it a matter of needing a reminder call? Would it help to involve a family member? Is it a matter of transportation? Can we help provide that? We want to learn if short-term intensive services can lead to long-term changes that help these patients achieve better health on their own.”
This is an innovative approach that Intermountain is testing and may consider expanding in the future.