The TeleCritical Care (TCC) Support Center team at Intermountain’s Supply Chain Building is now providing 24-7 nursing support to intensive care patients and clinicians at the majority of Intermountain hospitals serving critical care patients. Remaining Intermountain hospitals with intensive care patients will be added by October.
The TCC Support Center team includes experienced critical care nurses who complete a rigorous TCC communication simulation training course and spend many hours orienting to the equipment and software used in providing Teleservices. This team has a combined 222 years of critical care nursing experience, ranging from 10 to 30 years each.
The TCC Support Center team is receiving valuable feedback and is refining workflows and processes accordingly. Next-step plans include adding more nurses and bringing intensivists (doctors who specialize in treating intensive care patients) on board.
In their first weeks of service, the TCC team has had positive experiences with patients and staff, including:
- Engaging in many conversations with patients and families while introducing TeleCritical Care.
- Keeping an eye on confused patients while bedside staff is busy with other patients.
- Providing emotional support to the family of an end-of-life-stage patient.
- Being a resource for nighttime nursing staff, discussing specific disease processes.
- Assisting with busy admissions, and reviewing and reporting current labs.