Dimension of Care: Operational Effectiveness

At Intermountain, we work to keep our rates as low as possible.

Operational Effectiveness

We seek better care and better health at the lowest sustainable cost.

Excellent healthcare is of little use if patients can’t afford it. At Intermountain, we work to keep our rates as low as possible while still allowing us to continue to serve.

We use several methods to keep rates affordable:

  • We continually improve quality. In healthcare, higher quality tends to cost less, because patients usually experience fewer complications, readmissions, and other issues requiring additional care. By focusing on providing the right care in the right setting at the right time, we tend to see lower costs.
  • We encourage wellness. We reach out to people before they become patients to help them stay as healthy as possible. When they do need healthcare, we help them comply with the treatment plans prescribed by their physicians.
  • We operate as efficiently as possible. We use a wide range of techniques to avoid waste and use resources wisely. For example, our Supply Chain Organization, whose duties include the purchase and distribution of supplies, supported over $100 million in savings and value throughout Intermountain during 2013, largely through the use of “smart” technology and processes.

Intermountain Healthcare Financial Summary


Net patient services, including inpatient and outpatient care, pharmaceuticals, and supplies; net of discounts provided for patients covered by Medicare, Medicaid, and other sources because these agencies have limited their level of payment $ 3,806.0   $ 3,764.3  
Charity services to qualifying patients unable to pay as part of our ongoing community commitment (281.7)* (252.5)*
Bad debts for services provided to patients who were unwilling to pay (231.6)  (206.8) 
Non-patient activities, including health insurance premiums, contributions, and other resources 1,748.8   1,395.3  
Non-operating income from investing activities 371.4   218.4  
TOTAL FUNDS AVAILABLE $ 5,412.9   $ 4,918.7  
Salaries and benefits to our employees $ 2,257.8   $ 2,110.3  
Medical supplies and services 1,440.4   1,297.5  
Business services, insurance, utilities, and cost of facility maintenance 641.9   589.2  
Depreciation and amortization cost for this year’s use of buildings and equipment 257.7   236.9  
Interest on borrowed funds 48.8   49.0  
Increase in funds available for future needs to replace and improve health facilities, technology, and services 766.3   635.8  
TOTAL FUNDS APPLIED $ 5,412.9   $ 4,918.7  

* This amount represents Intermountain’s unadjusted total.
In 2013, based on Utah State Tax Commission standards, Intermountain provided adjusted charity care of approximately $172.9 million.

Pursuing Health and Healing
A Message From Our Chairman and CEO
Our Service Area
At Medicine's Leading Edge
New Procedures, New Hope for Life
Helping Those with Rare and Complex Conditions
Clinical Programs and Services / Clinical Statistics
LiVe Well
LiVe Well Bike Team: Promoting Health and Friendship
Embracing Health and Wellness at LiVe Well Centers
Operational Effectiveness
Intermountain’s Supply Chain Organization
Board of Trustees
Improving Care for Diabetic Patients in Rural Areas
Intermountain Medical Group
Leading by Example through the My Heart Challenge
Our Benefit to the Community
Community and School-based Clinics
Caring for the Patient—Not Just Treating the Illness
Innovative Tools for the Digital Age
Enhancing Patient Care through Teleservices Technology
Recognizing Excellence / Key Events in 2013
Personalizing Cancer Treatment Through Genome Sequencing
PDF Version