At Intermountain Healthcare, medically necessary and generally available healthcare services are accessible to residents in the communities we serve, regardless of ability to pay.
Here are some answers to the most frequently asked billing questions for patients treated at Intermountain facilities:
What do I need to know about the bills I will receive for my care?
If you visit a clinician in any of our Intermountain clinics you will receive a consolidated bill for these services, which will include all the lab work, radiology and clinician charges associated with that visit.
If you receive services at any Intermountain hospital, you will receive a separate bill for each service, as well as a separate bill for each physician associated with your treatment in that facility.
If my insurance doesn't consider Intermountain as a preferred provider, will you bill my insurance?
Intermountain bills all insurance carriers. If your insurer does not include Intermountain as a preferred provider, you may be billed for non-covered charges or be responsible for reduced benefits.
Please contact your carrier to verify your coverage and/or benefits.
Will I receive more than one bill for my hospital services?
You may receive more than one bill when you receive care at Intermountain facilities, since several providers may be involved in your treatment and bill independently. For example, independent specialists could include radiologists, cardiologists, emergency room physicians and anesthesiologists.
Some independent providers may not be covered under your insurance; check with your insurance carrier for coverage information.
Please review all bills you receive for appropriate contact information. These bills will have a telephone number for the specific billing office, for each service rendered; please direct relevant questions directly to the appropriate provider.
Why am I getting a bill when I have not been to an Intermountain facility?
On occasion, your healthcare provider (physician) may send a lab specimen and/or biopsy to an Intermountain facility for analysis. When this occurs, you will receive a bill from the Intermountain facility for that analysis.
Typically, the physician will send your healthcare coverage information (if any) to the facility along with the lab work, and the facility will bill your lab services directly to your insurance.
If any information needs to be updated, please contact the facility as soon as possible:
How can I pay my Intermountain bill?
If you would like to pay your balance in full, please use one of the following options:
- Online – Intermountain now offers a secure way for you to pay Intermountain bills online. Just login to WebPay, using your account number and the PIN found on your statement. Note: The WebPay option is only available for Intermountain hospitals, clinics and Homecare patient bills at this time.
- By Telephone – Call your Patient Account Representative to make a payment using a debit card, a credit card*, or an electronic check transaction. To contact your Patient Account Representative, use the telephone number listed on any bill you have received.
- By Mail – Send your payment with the billing statement you have received, through the postal mail.
- In Person – You can make a payment in person at the Intermountain facility where you received care.
* PLEASE NOTE: We accept most major credit cards and bank debit cards.
If you would like to make payment arrangements please contact your Patient Account Representative at the number listed on your statement.
What if I can't pay my bill?
Intermountain is a non-profit organization and has payment plans to assist you with your bills. After exhausting all other payment options, you may be eligible for financial assistance on your medical bills. For assistance, contact your Patient Account Representative listed on your statement, or contact Customer Service for details.
Can I make payment arrangements or combine all my Intermountain Healthcare bills?
Payment arrangements are best made by contacting us at the telephone number listed on your statement.
Interest-free Payment Plan - You can set up a 90-day interest-free payment plan by calling the telephone number listed on your statement. We can automatically deduct your payment from your checking account or credit card (we accept MasterCard, VISA, Discover and American Express credit cards, as well as debit cards), or you can mail full payment on your account.
Other Payment Plans - If you need to take more time to pay your balance, or if you have bills with multiple Intermountain facilities, you can call and finance your balance using our in-house finance agency, Hospital Acceptance Corporation (HAC). There is an interest charge if you choose this option. Interest on these accounts is significantly lower than unsecured loans available at local financial institutions.
Please call the telephone number listed on any billing statement that you have received. Our representatives will be happy to assist you with a payment arrangement
I've received multiple statements. Who do I call with questions?
When treatment is provided to a patient, often more than one professional service is required to provide for medical needs. If you are hospitalized, your surgeon, anesthesiologist, pathologist or radiologist will each bill you separately. Even if you are seen at a clinic for a routine physical, some of your lab work may be processed at another facility.
If you have any questions regarding your bill from any providers, please contact the hospital or physician office listed on each specific statement for additional assistance.
Will I have to pay prior to receiving services?
Copayments will be requested at time of service. If you have concerns about your ability to pay for services received, please contact us at the telephone number listed on your statement. For general information, call our Financial Assistance Helpline at (801) 442-1128, or toll-free at, 1-800-442-1128.
NOTE: Patients are seen for all medically necessary situations regardless of their ability to pay.
Information on other frequently asked questions
Financial Assistance Program
Intermountain provides medically necessary and generally available healthcare to patients in our service area, regardless of ability to pay.
You can get additional information about other patient billing questions by contacting us through a secure online form:
If you prefer, you can call our helpline for more information during regular business hours:
Phone: (801) 442-1128
Toll free: 1-800-442-1128