Eleven Intermountain Healthcare hospitals are ranked among the best in the country in a first-ever report on the top 100 hospitals for patient engagement, according to the National Patient Engagement Ranking from Axial Exchange and Becker's Hospital Review.
Intermountain's Bear River Valley Hospital is ranked No. 13 overall, Riverton Hospital (#14), McKay-Dee Hospital (#26), Dixie Regional Medical Center (#29), LDS Hospital (#40), Intermountain Medical Center (#43), Valley View Medical Center (#44), Logan Regional Hospital (#50), Utah Valley Regional Medical Center (#70), Alta View Hospital (#75) and American Fork Hospital (#90).
The National Patient Engagement Ranking defined patient engagement as the process by which patients become invested in their own health.
Becker's, a leading healthcare publication, and Axial, a patient engagement and technology company, evaluated all 3,077 U.S. hospitals and their engagement efforts. The analysis found that hospitals ranked in the top 100 provided patients with better information and tools that support self care, enabled patients to have rich interactions with staff, have lower 30-day readmission rates and higher patient scores, according to Becker's.
“This is a very encouraging study because patient engagement is a huge priority for hospitals at Intermountain and across the United States,” says Lisa Graydon, RN, MBA, chief nursing officer for Intermountain's Urban Central Region hospitals. “The fact that 11 of the top 100 hospitals in this national ranking are from Intermountain is a huge honor for all of our people who are working so hard to live up to our commitments to our patients and provide truly extraordinary care."
Graydon says it's the little things that make a big difference to patients, such as making sure they are informed and involved in their care.
For example, she says, as nurses end and begin a shift at Intermountain, they do their "hand-off" report at the patient's bedside, rather than at a nurse’s desk, so that the patient is part of the care process and knows what the care plan is for the next shift.
Axial and Becker's decided to do the report because other national rankings, such as those by U.S. News & World Report, haven't previously included patient satisfaction as a factor.