When you come to the Hem/Onc/BMT outpatient clinic, you will see many members of our care team. This is a good time to ask any questions you have about your child’s progress and to ask for refills on any medicines. ​

Prior to the first clinic visit, go to outpatient registration, and set up an account. You will not be required to register for future clinic visits unless your child needs to have a procedure in the Rapid Treatment Unit (RTU).

When coming to clinic, check in at the front desk. A Tech will then check your child's height and weight and do vital signs.

Blood tests are needed before your child’s treatment. If your child has a central venous catheter, a nurse will draw the blood. If your child does not have a central venous catheter, you will need to have blood drawn at the outpatient lab. It takes about an hour to get most blood test results from Primary Children's lab. Often your child’s treatment depends upon the blood test results. You may be able to lessen your waiting time by having laboratory work done before you come to the clinic, discuss this with the clinic nurses. If you have had your blood work done prior to coming to the clinic, please remind the staff when you first arrive.

Many members of the care team will see your child in the clinic. They want to know how things have been since they saw you last and review medicines your child is taking at home.

Make an appointment with the office staff for your child's next clinic visit before you leave. A reminder call is made before your next appointment. If you need to change your appointment, please call the office as soon as possible.

Tips to make your Clinic Visit Run Smoothly:

  1. Be on time.
  2. Come prepared with a list of questions you have.
  3. Let staff know about prescription refills early in the visit.
  4. Plan to be at the clinic for a good part of the day. Clinic visits can take anywhere from two to eight hours. We try to make clinic visits as short as possible, yet we also need to consider patient safety and that may mean waiting. We are more interested in doing things correctly than doing them quickly. Please be patient.
  5. Bring activities and snacks as needed for your child, including school assignments, books, games, or other quiet activities to do while waiting.
  6. Snacks are available. Patients can order food from the cafeteria if their appointment is longer than 3 hours.
  7. Siblings are not allowed in clinic.
  8. If you have questions about the bills you receive, call the phone number at the top of your bill.
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