Primary Children’s Hospital has some conveniences and services to help you and your family during your hospital stay. The following is a list of some specific services available to you. These are listed alphabetically. 


An ATM machine is available near the hospitals north entrance. A cashier is available across the hall from the ATM machine on weekdays 9:00 am-4:30 pm to cash personal checks of up to $25 with identification.

Most credit cards can be used in the cafeteria and gift shop.

Spiritual Care

Families of all religious backgrounds and faith traditions bring their children to Primary Children’s Hospital, including those who consider themselves spiritual but religious and those with no spiritual beliefs. The hospital chaplain is the Spiritual Care Coordinator for all spiritual and religious care offered at the hospital. An interfaith chapel on the third level is open 24/7 for quiet mediation and prayer by patients, visitors and staff. During the day, contact the chaplain at (801) 662-3782. For help during evenings and weekends, call the pager at (801) 914-7948 and enter your phone number at the beep. Someone will return your call.

A spiritual care team is available to help patients and families of all beliefs through the emotional and spiritual stresses of injury, chronic illness, and death. Our team consists of a Board Certified Clinical Chaplain and a group of interfaith Spiritual Care Volunteers. All are trained to help people of any faith including those who do not belong to any specific religion or who do not believe in God. They offer a comforting presence and a listening ear for the things that matter most to patients and families. In addition, they can make connections with specific religious groups to provide prayer, ritual or sacraments. Members of the Spiritual Care Team come from a variety of faith backgrounds, including Catholic, Protestant, Latter-day Saint, Jewish, Hindu, Buddhist, Native American, and Spiritual-not-Religious.
The chaplain coordinates visits and services provided by the Church of Jesus Christ of Latter-day Saints, the Catholic Diocese, and other community religious groups. The LDS Branch at Primary Children's holds a Sacrament Meeting on Sunday mornings at 10:30 am in the Third Floor Auditorium. LDS visitors are here most evenings to help with Priesthood Blessings and general support and comfort.
A Roman Catholic priest routinely visits Catholic patients and families. Mass is said on Tuesdays at noon the Chapel. Requests for visits, prayer, Anointing of the Sick and Baptism can be made through the Spiritual Care Team.

Electrical Safety

Many parents bring in items that require electricity (i.e., laptops, cell phone chargers, etc...) For safety reasons, all electrical devices that plug into the wall need to be checked before they are used at the hospital. Ask our staff to assist you in getting your device checked.

Gift Shop

A gift shop is located in the main hallway on the first floor at the north end of the building. It is open 9:00 am-4:30 pm Monday through Friday, and Saturday 10:00 am-2:00 pm (closed Sunday).

Please remember that latex balloons are not allowed in the hospital for patient safety reasons. Mylar balloons are permitted, and you can buy them at the gift shop.

Laundry Facilities

Washers, dryers, and laundry detergent are available on the ICS unit.


The library is located across from the cafeteria on the first floor. Hours of operation are 8:30 am - 5:30 pm, Monday through Friday Phone: 801.662.1390 Fax: 801.662.1393

At the library, you can find books, magazines, videos, a photocopier, a fax machine, computers, and helpful librarians. The librarians can help you find information on your child’s diagnosis. 

Parent Break

This is a weekly gathering for parents of ICS patients meant to provide a safe place to share concerns, fears, and triumphs with others who truly know what the experience is like. It is held at Primary Children's and is facilitated by the Service Line Parent Support Coordinator.

Parent Room

On the ICS unit there is a parent lounge with a small kitchen area and laundry facilities. There is also a room with a computer and a bookshelf with child cancer resources. A parent shower room is located on Pod D.


You may park in any visitor area at Primary Children's free of charge. There are reserved parking spaces for bone marrow transplant (BMT) patients going to clinic appointments. Talk with a BMT coordinator to obtain these passes.

Primary Children's has six onsite RV hookups that are free of charge. These sites are electric only. Call Security at 801.662.1020 to see if a space is available.

Personal Products

Some basic supplies are available in the gift shop. Most over-the-counter pharmacy products can be found in the outpatient pharmacy on the first floor, at the south end of the building. The pharmacy is open Monday through Friday from 9:00 am to 7:00 pm, and Saturday and Sunday from 9:00 am to 5:00 pm.

Other items may be available at the University of Utah Hospital gift shop. A walkway to the University of Utah Hospital can be accessed from the south end of the fourth floor. Once you have crossed the walkway to the University of Utah, take the elevators to the first floor. The gift shop is located at the rear (south end) of the lobby.

Post Office

Stamps may be purchased at the gift shop. There are mail slots located in the gift shop and throughout the hospital. Mail is picked up Monday through Friday by 1:00 pm. There is also a post office on the University of Utah campus, a short walk or shuttle bus ride away, and another post office about two miles away at 2255 Sunnyside Ave., Salt Lake City, Utah, (801) 978-3002.

Overnight express mail pickup (Federal Express, etc.) is located at the University of Utah Hospital main entrance.


Primary Children’s Family Support Services offers SIBS (Super Important Brothers and Sisters) Day twice a year for well brothers and sisters of children with chronic medical conditions (including cancer) or disabilities. Participants are divided into groups according to age.

The workshop creates opportunities through games and activities to interact with others in similar situations and gain support. Check with you social worker or child life specialist for more information. 

Teen Group

Primary Children’s Hospital and Huntsman Cancer Institute co-sponsor a teen cancer support group. The teen group, called CREW, which stands for Courageous, Reassuring, and Enthusiastic Winners, meets once a month.

The teens participate in a variety of different activities designed to build friendships, enjoy food, and of course, have fun. For more information, call (801) 662-4554 or email

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