Your Hospital Stay

• Pre-register - Your hospital stay begins well before you physically enter the hospital. You will need to pre-register for your procedure with the scheduling staff of the department that will be performing your procedure. If you do not know the specific phone number to call for your your procedure, please call (801) 357-7850.
• Insurance Information - You will be asked for information about your insurance. Have this ready to speed up the pre-registration process.
• Health History Form - You will be given a link to an online health history form. Filling this out will ensure a smooth process when you arrive at the hospital the day of your procedure.
• Advance Directives - This form helps us understand your wishes for your healthcare if you were ever in a condition where you were unable to make healthcare decisions for yourself. Fill out Advance Directives Form

• Bathe before coming to the hospital. Using soap and shampoo will help prevent infection. Be sure your hair is dry.
• Wear comfortable, loose clothing.

While not a comprehensive list, the following are good items to bring with you. You will need to leave your personal items with a family member during the procedure.

• A list of all medications you are currently taking.
• Eyeglasses or contact lenses (if applicable)
• Cases for eyeglasses, contact lenses or hearing aids.
• Cash or credit card for the co-pay (depending on insurance) and post-surgical prescriptions.
• Photo ID
• Insurance card
• Medicare and/or Medicaid cards
• A living will is strongly encouraged

If you are staying overnight

• A small bag to hold your personal toiletries and other personal items, such as comb, brush, toothbrush, toothpaste, floss, etc.

What NOT to bring

• Jewelry
• Valuables

Arrive well before your scheduled procedure to ensure you have plenty of time to fill out any necessary paperwork and preparations for your procedure.

One of the benefits of staying at an Intermountain Healthcare facility like Utah Valley Regional is our team approach to patient care. From physicians, nurses and pharmacists to specialized resources like therapists and dieticians, we make sure all aspects of your health are taken into consideration as we create a customized treatment plan for you.

During your stay, you will likely come into contact with many of the following members of your care team.

Physicians

A physician directs and oversees your care, treatment and recovery. This may be your primary care physician, a physician at the hospital or other specialists. A physician will visit you to follow up on your progress and to regularly evaluate your treatment plan.

Registered Nurses (RNs)

The nurses that coordinate your treatment will be some of the most frequent faces you'll see. Our registered nurses visit every two hours to provide treatments and medications and analyze your condition. Their detailed reports are given to your physician to help provide him or her with the most current information, allowing for the best treatment plans possible. You will likely have different nurses attending to your care during your stay, due to changing nurse shifts.

Patient Care Assistants (PCAs)

Working in partnership with your nurse, patient care assistants help you with personal needs like hygiene, meals and activity. They will also change linens as needed and daily freshen your bed.

Pharmacists

The in-house pharmacy at Utah Valley Regional is supervised by licensed pharmacists who work with your physician and nurses to provide appropriate medications. If you would like to speak with a pharmacist about your medication, please inform your nurse or patient care assistant.

Dieticians

Our registered dieticians help ensure you receive the diet that is best suited to your treatment plan. They take into consideration your physician's diet order, special diet needs and your personal preferences. If your post-hospital treatment plan involves a special diet, a dietician will work with you to help you understand how to best follow that plan. If you would like to speak to a dietician, please let your nurse or PCA know.

Therapists

A number of therapists are on hand to assist with your treatment, as necessary. These include physical therapists, occupational therapists, speech therapists, respiratory therapists and others.

Managers

Providing you with an excellent healing experience is our top priority. To help ensure our team is meeting that standard, managers may visit you during your stay.

Care Managers and Social Workers

A care manager and social worker will be assigned to you and may visit with you and/or your family during your stay to assist with insurance questions, special needs, and to coordinate your hospital discharge.

Environmental Services Staff

A clean living space is important to the healing process and our environmental services staff is on hand to assist with the daily cleaning and disinfecting your room and bathroom.

Your hospital room is designed to be a comfortable, healing environment. Each room has a television, free wireless Internet access for laptops and/or mobile devices, and a telephone. Dialing outside the hospital is free for local calls. Long distance calls will require a calling card. You may use your cell phone in your room and in other areas of the hospital, except for operating rooms, emergency departments and critical care patient rooms.

Bathrooms are provided in each room. The rooms are designed for individual occupants, so the number of visitors a room can accommodate at any given time is limited.

If the temperature in your room is not to your satisfaction, our nursing team will do its best to accommodate your needs, bringing extra blankets or a fan, as necessary. Each room is equipped with a thermostat that can adapt to temperatures within a certain range.

You will be asked to complete a form listing the medicines and supplements you are taking at home. This information is important for your medical care team to assess which medications you will safely be able to take while at the hospital. Please only take medicines as approved by your physician and nurse while at the hospital. Be aware that your medication schedule may differ from what you're used to at home, but will be prescribed by your physician and supervised by a nurse.

If you are in pain, please contact your nurse, who will work with you to make you as comfortable as possible. You will be asked to rate your pain on a scale of 0 to 10 and goals will be set to relieve the pain.

Because your privacy and healing are important to us, visiting hours will be based upon your needs. If you want to limit phone calls or visitors, please tell your nurse.

A family member may stay with you in the hospital throughout your stay, however they may not be able to stay in the same room with you at all times, depending on the unit on which you stay. Ask your nurse if you have questions.

Sleep and quiet environments are connected to better healing. In an effort to help you heal, each night, at 9 p.m., we institute a quiet at night protocol, where noises and disruptions are kept to a minimum.

If you require translation services for you or a member of your family, we provide interpretation and translation services. We support a wide range of languages, including Spanish, and provide this service to help patients be as informed as possible about their care.

Utah Valley Regional Medical Center has a number of amenities to make your stay more comfortable. Room service is provided directly to your room during breakfast, lunch and dinner. You will be provided a menu with a wide selection of food choices, allowing you to customize your menu to your tastes and what complies with your doctor's orders. When you're ready to eat, simply pick up your phone and call in your order.

Gift shop – our gift shop allows an opportunity for some shopping. We also have an online gift shop so you can order from the comfort of your own room.

Cafeteria – there is a cafeteria on campus (River Rock Café), as well as Café West, located next to the gift shop.

Interfaith Chapel – located on the first floor of the South Building, the Interfaith Chapel is open to all who desire a quiet location to pray, worship and meet.

Chaplain – there is a chaplain on site who will work with members of all faiths to arrange religious services.

DVD Kiosk – located on the first floor of the West Building, the DVD kiosk is regularly updated with movies that can be rented. Not all rooms have a DVD player, so if you plan on watching DVDs during your stay, you will need to bring one.

Once your doctor feels you are ready to go home, or need to be transferred, they will order this. Discharges and transfers typically take place in the morning, and a nurse will work with you to explain the details of discharge, continued treatment, care while at home and who to contact with questions.

Depending on your procedure, it will likely take time for you to heal. Your medical team will discuss possible side effects with you and how to take care of yourself. Because it takes awhile for your body to heal, try to take it easy the next few days. If you have any questions, contact your physician. Also, a patient satisfaction survey group may contact you about your experience. Feel free to offer any comments or suggestions, as these help improve our service and quality of care for all patients.

The following pain management guide will serve as a helpful resource as you work through your healing process.

• Managing Your Pain at Home Guide