At the Diabetes Management Clinic, we are very experienced with diabetes devices like insulin pumps, continuous glucose sensors, meters, etc. We prescribe them and provide device trainings with our clinically certified diabetes educators.
For any functionality problems with your specific medical device, we recommend calling the customer support lines provided by the device manufacturer. The number is often found on the back of the device. Information for a few of the most common manufacturers is included below.
Phone: (888) 738-3646
Fax: (877) 633-9266
Hours: Mon - Fri, 7 a.m. to 6 p.m., Sat, 9 a.m. to 1 p.m.
Call the number on the back of your pump for product support.
Phone: (800) 646-4633
Address: 18000 Devonshire Street
Northridge, CA 91325-1219
c/o Customer Support
Call 1-877-937-7867 or visit https://www.animas.com/contact-animas.
Contact Support: 1-877-801-6901
Technical support is available 24 hours a day, 7 days a week.
Order Support: 7 a.m. to 7 p.m., Monday - Friday