The EAP can be a resource to supervisors as they work to create healthy, productive teams. Interventions may occur when a team is experiencing conflict, when the supervisor is looking to introduce change and anticipates disruption or when any situation is interfering with team performance.
The counselor will meet with the supervisor to understand the situation and provide recommendations. These recommendations may include:
- Supervisor Coaching: The EAP counselor may provide the supervisor specific suggestions on interacting with the team. Examples could include increasing rewards and recognition, preparing a meeting agenda and staying on task or managing disruptive behaviors.
- Team Facilitation: The EAP counselor may come to a team meeting and facilitate a discussion on team issues including problem solving and follow-up.
- Team Training: The EAP counselor may provide training tailored to the needs of the team. Examples could include Understanding Our Differences that uses the Myers-Briggs or Managing Change at Work.