Frequently Asked Questions about Home Infusion and Pharmacy Services

Intermountain Homecare understands that home infusion therapy needs cannot always be easily understood or anticipated and that you probably have questions. We’ve tried to anticipate what many of these questions may be, but you are always welcome to contact your nearest Intermountain Homecare office [link to contact info] for additional questions or for more comprehensive information.

Why would a person need home infusion therapy services?
Intermountain Homecare provides infusion (intravenous) therapies in the home setting instead of being hospitalized. We also provide many specialty medications for long term, debilitating diseases (e.g. injectable and nebulized medications).

What types of therapies or diseases can be provided for?
Intermountain Homecare Home Infusion & Specialty Pharmacy Services provides for a variety of patient medical needs for therapies and/or diseases, including:

  • Infectious disease (antibiotics)
  • Nutritional therapies (TPN, tube feedings)
  • Hydration
  • Nausea/vomiting (anti-emetics)
  • Immune deficiencies (immune globulin)
  • Multiple sclerosis
  • Hemophilia factor
  • Rheumatoid arthritis
  • Growth hormone
  • Cancer chemotherapy
  • Nebulized medications

Are all supplies and equipment provided?
Yes, the pharmacy will provide everything necessary for your therapy.

Will a nurse come to my home and give my medication?
A nurse can give your medication or can show the patient or a family member how to self-administer. If required, a nurse can either come to your home or give you the option of coming into a clinic.

What education will I be provided if I choose to self-administer medication?
Hands on instruction by a nurse will be provided as well as written instructions. A nurse is always available 24 hours a day for additional help if needed.

Do you provide services for adults and children?
Yes, there are no age restrictions to receive our service.

How can I obtain your services?
We need your physician to contact us by phone or fax with a referral (order) for services. Our contact information is:

Intermountain Homecare Home Infusion & Specialty Pharmacy Services
Phone: (801) 887-7351
Toll free: 1-888-887-0015
Fax: (801) 887-6777

Where is your pharmacy located and how can I contact them?
We have 2 pharmacies:

Salt Lake City, Utah
Phone: (801) 977-9900
Toll free: 1-800-527-1118
Fax: (801) 887-6777

St. George, Utah
Phone: (435) 688-4265
Toll free: 1-888-382-6734
Fax: (435) 688-5466

Do you deliver or will I need to arrange to pick up my medication?
We can accommodate either; which ever meets your need. We provide delivery for your convenience at no extra charge.

How large is your service area?
Intermountain Homecare serves Utah, Nevada, Idaho, Wyoming and Arizona for specialty pharmacy services. Nursing services are limited to Utah.

Do I call you for follow-up deliveries?
We will attempt to call you as a reminder before you run out of your supply. Feel free to contact us anytime prior to our call.

How do I contact someone about my delivery?
A pharmacy team is assigned to coordinate your care. You should receive their phone number with your first delivery. Call them with delivery or supply needs, medication questions or other concerns you may have.

Do you provide services 24-hours-a-day?
A pharmacist is available 24-hours-a-day, seven-days-a-week for emergencies, new referrals or changes in therapy. Our routine business hours are Monday-Friday, 8am to 6pm (MST). We ask that you call during those times for routine order needs.

Will my insurance pay for your services?
Most private insurance payers will pay for a portion (percentage) of allowed charges. Medicaid and Medicare will also pay for limited services we provide.

Is there a limit to what my insurance will cover?
Yes, in some cases. We will inform you of what those limitations are so you can make an informed choice.

Will you notify me what my cost will be?
We will provide you with an estimate of what your portion of billed charges will be after we verify your insurance and eligibility.

Will you bill my insurance? What if I have more than one insurance provider?
We will coordinate payment and obtain necessary authorization from your insurance, including multiple insurances. We will notify you if services will not be covered.

If I change insurance and have notified another Intermountain facility, do I need to notify you?
Yes. Call us immediately prior to getting your next delivery. We can provide for most private insurance plans, but can't guarantee payment from your insurance until we obtain prior authorization for services. If your insurance denies payment, you will be responsible for all charges.

How do I contact someone about my charges?
On your statement is included a name and contact number for you to call. If you have not received a statement, please call an IV billing representative at (801) 977-9900, or toll free at 1-800-527-1118 if calling outside the Salt Lake City area.

Are there other funding sources if I can't afford to pay for the services?
Yes, alternate payment plans and special financial consideration are available for those who qualify. Call the representative on your billing statement. He or she will be happy to discuss with you your payment options.

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