Frequently Asked Questions about Home Medical Equipment and supplies

Intermountain Homecare understands that home medical equipment needs cannot always be easily understood or anticipated and that you probably have questions. We’ve tried to anticipate what many of these questions may be, but you are always welcome to contact your nearest Intermountain Homecare office for additional questions or for more comprehensive information.

Do I need a referral from my doctor to receive service from Intermountain Home Medical Equipment? It depends on the equipment needed, but in most cases yes. This allows us to provide the exact equipment needed and allows us, where applicable, to bill the insurance for the service.

Do I have to pick up my medical equipment or can it be delivered to me? Pickup at your local Intermountain Homecare office is typically available, but we always offer the option of Intermountain Homecare delivering the equipment, and educating the patient on its use in the home.
 
Do I have to have SelectHealth insurance to receive service from Intermountain Home Medical Equipment? No, Intermountain Homecare contracts with most commercial insurance plans, and if we are not a provider for your plan we can help direct you to someone who is.

I am a Medicare or Medicaid recipient. Does Intermountain Home Medical Equipment work with these providers? Absolutely, we have great relationships with Medicaid and Medicare. (Due to contractual limitations, Intermountain Homecare is unable to provide oxygen or apnea monitors to Utah Medicaid recipients.)

As a Medicare/ Medicaid recipient, what are my eligibility requirements to receive services from Intermountain Home Medical Equipment? The requirements for eligibility are specific to the equipment or supplies needed. Contact your local Intermountain Homecare office and we will help you work through those requirements.

What types of medical equipment do you provide? We are a full service Home Medical Equipment provider. We supply oxygen (liquid and gas), CPAP, BIPAP, ventilators, non-invasive ventilators, nebulizers, wheelchairs (custom and standard), walkers, crutches, hospital beds, commodes, and a full line of rehabilitation products. We are continually adding equipment and supplies, please contact your local Intermountain Homecare office for more information.

I need respiratory services, does Intermountain Homecare provide these? Intermountain Homecare’s Home Health services does provide clinical respiratory services. Contact your local Intermountain Homecare office for more information.

How can I determine if Intermountain Homecare will provide Home Medical Equipment service in my area? We typically provide service within a 50 mile radius of Intermountain’s hospitals. Contact your local Intermountain Homecare office for more information.

How can I find out more information about Intermountain Homecare’s Home Medical Equipment services? Contact your local office to speak to a representative or to request information. We look forward to serving you.

I need new medical equipment or need to reorder supplies, what do I do? Contact your local Intermountain Homecare office; we will be glad to help.

I need further instruction in the operation of my medical equipment, how do I get this? We are available 24-hrs-a-day, seven-days-a-week, 365-days-a-year for emergency service, if you have questions or concerns with operation of equipment please don't hesitate to call.

My equipment is not functioning properly, what should I do? Our on-call personnel are available 24-hrs-a-day. Call your local Intermountain Homecare office and we will help.

I have questions about billing for my medical equipment and supplies, who should I contact? Contact your local Intermountain Homecare office and they will have they appropriate billing representative contact you.

Why does Intermountain Homecare no longer offer diabetic supplies? We, at Intermountain Homecare, are devoted to serving our patients to the best of our abilities. We were not able to provide diabetic service to our high standards and established relationships with other providers to do this. Please contact your local Intermountain Homecare office for the names of these providers.

I've been renting my equipment for quite some time now; can I simply buy it outright? Some insurance plans provide a purchase option to their recipients, others do not. We follow the guidelines of the insurance companies. If you desire to purchase equipment without billing through your insurance company, we can do that with an approved prescription from your doctor.

I am done using my medical equipment, what do I do now? Please call us when your physician discontinues your need for the equipment and we will arrange for pickup.

I'm having trouble paying my bills, what can I do?Contact your local Intermountain Homecare office or billing representative. Many options and payment plans are available.

 

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