Communication Centers staffed by extraordinary dispatchers are the heart and soul of any Public Safety, EMS, Fire or Law Enforcement network. Life Flight relies on these professionals every time an aircraft is launched or an ambulance is dispatched. Our flight teams count on the information they receive from dispatchers and these centers provide a high level of comfort to the teams knowing they are there when needed. The Wasatch County Sheriff's Dispatch Center is one of these extraordinary agencies! Thank your for all you do for us!
The Wasatch County Sheriff's Dispatch Center is located in Heber City, in the Wasatch County Justice Center. As an E911 center, they dispatch for all public service agencies in Wasatch County. This includes Wasatch County Sheriff's Office, Heber City Police Department, Wasatch County Fire, Wasatch County EMS, and Search & Rescue. They also dispatch for the U.S. Forest Service and Utah Highway Patrol at times. They serve the citizens of Heber City, Midway City, Wallsburg, Charleston, Daniel, and all unincorporated areas of Wasatch County. With three large reservoirs in the county along with miles and miles of snowmobile areas; Deer Creek State Park, Jordanelle State Park and Wasatch Mountain State Park; and many thousands of people coming to recreate in Wasatch County. They have a tough job taking care of the safety of their visitors.
When they receive a call regarding an accident on the road, first notification is a page to EMS. They then notify the respective law enforcement agency that will be handling the case and any additional units needed for traffic control. Their main EMS provider is volunteer, however, our Jordanelle Fire Station is manned 24 hours a day with EMT certified firefighters who respond as EMS first responders within their jurisdiction. The main EMS crews will respond for further patient care and transport. For snowmobile accidents, first notification is to the Sheriff's Search & Rescue, which has an EMT on the call-out crew. They respond on snowmobiles for initial patient care. Ambulance crew also respond, usually meeting SAR teams who will transport to the patient. Often times, these accidents also result in the need for Life Flight response.
Within their center, when they are fully staffed, have 2 dispatchers on duty from 8 am until midnight. However, as seems to be the case in most centers, they are oftentimes understaffed. Staffing level means that many shifts are solo. This condition makes it imperative that we work competently, efficiently and timely with all agencies. All entities function well together, with our dispatcher acting as 'cruise director.'
- Sheriff Ken VanWagnor
- Suzanne Rowser, Supervisor
- Catherine Shepherd, Asst Supervisor
- Carrie Davis, Dispatcher
- Jentri Hafen, Dispatcher
- Sommer Batmaz, Dispatcher
- Luz Ponce, Dispatcher