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Intermountain Healthcare

Fair Billing Policies

Intermountain's stand is that no one should go without necessary medical care because he or she fears the cost. In addition to providing high quality care for the lowest possible cost, Intermountain has charitable assistance programs and billing policies that help patients focus on getting well rather than worrying about how they will pay for care.

Generous charity care policy. Intermountain offers financial assistance on a sliding scale to families and individuals with incomes up to 500% of the federal poverty level.
- Financial Assistance for Patients

Low interest rate. For patients who need to make payments on their bill, Intermountain's interest rate is 8%-significantly less than local financial institutions' rates for unsecured loans. Patients with a demonstrated financial need can set up a no-interest payment plan.

Collections practices. Intermountain does not use the courts to collect an unpaid medical bill unless there is evidence of fraud or an indication of ability to pay coupled with refusal to pay.

Assistance policy widely publicized. Intermountain informs patients and the community that charitable financial assistance is available through a variety of means, including:
- Brochures in hospital and clinics
- Signs inside facilities with charity policy
- Information about charity care on billing statements
- Information about charitable assistance on the outside of billing envelopes
- Intermountain website
- Information in Intermountain publications