Copyright & Terms of Use

What This Site Offers
This online site is a service ("Service") of Intermountain Healthcare, Inc., IHC Health Services, Inc., and SelectHealth, Inc. ("Intermountain"). It offers health, medical, and insurance information for the benefit of individuals agreeing to the conditions of use appearing below (collectively referred to as the "Conditions of Use"). It also offers access to personal clinical and insurance-related content and functionality to those who are registered for these personal information services (see section on "Conditions of Use for Personalized Information" below).

Read these Conditions of Use Before Using This Service
In addition to the terms and conditions that you consented to by using the sites linked to this Service (for example, the KidsHealth online health information site), these terms and conditions apply to intermountainhealthcare.org, and your use of the Service means that you have agreed to abide by all of the terms and conditions of linked sites as well as these Conditions of Use.

For Medical Advice and Diagnoses, Consult a Professional
THE INFORMATION PROVIDED BY THIS SERVICE IS GENERAL IN NATURE AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. YOU SHOULD NOT USE THIS SERVICE AS A SUBSTITUTE FOR CONSULTING WITH YOUR PHYSICIAN OR OTHER healthcare PROVIDER. THIS SITE PROVIDES INFORMATION, NOT ANALYSIS OF YOUR UNIQUE HEALTH FACTORS OR DIAGNOSIS OF YOUR HEALTH OR MEDICAL CONDITION. MEDICAL ASSESSMENTS AND DIAGNOSES ARE BEYOND THE SCOPE AND PURPOSE OF THIS SERVICE. ALWAYS CONSULT A PHYSICIAN OR OTHER healthcare PROVIDER FOR PERSONAL MEDICAL ATTENTION AND ADVICE.

Copyrights, Trademarks, Service Marks, and Other Intellectual Property
The marks "Intermountain," the Intermountain logo, and "Intermountain Healthcare" are protected trademarks of the provider of this Service. Also, the content of this Service is protected by copyright. You may access the content of this Service only for your personal, noncommercial use. If you desire to reproduce or download any part of the content for other than personal use, or if you desire to reproduce or download any document, section, or article from the Service, you must request and receive written permission from Intermountain before doing so. All information permitted to be reproduced or downloaded must include the following copyright notice: © 2005 Intermountain Healthcare, Inc. All Rights Reserved. Information for contacting Intermountain is available at the end of these Conditions of Use. (Trademarks, copyrights, and other intellectual property of linked sites, for example, "KidsHealth", are identified and discussed in the terms of use available on those sites.)

Private Information on This Service
For information regarding the use, disclosure, and protection of personally identifiable information pertaining to this service, see Intermountain's Notice of Privacy Practices on this site. Intermountain will send you a printed copy of Intermountain's Notice of Privacy Policies upon request. Intermountain can be contacted at the address listed at the end of these Conditions of Use.

Minors
General information regarding health issues of infants, toddlers, adolescents, and minors is available through this Service or through links on this Service. However, this Service does not solicit nor does it accept information from any person younger than 18 years of age. All site users represent and warrant that they are at least 18 years of age and that they possess the legal right and ability to agree to these Conditions of Use and to use the site according to these Conditions.

Links to Other Sites
Any links contained on this Service are provided solely as a convenience to you. Intermountain does not endorse nor make any representation regarding such third-party sites, their information, services, or merchandise.

Use of This Service Creates an Agreement
These Conditions of Use form an agreement that is entered into and is subject to the laws of the State of Utah. Those laws will apply, except the choice of laws statutes, in construing and interpreting this agreement. If any provision of this agreement is held to be unenforceable, invalid, void or voidable, by a court or other tribunal of competent jurisdiction, then such provision shall be given a limited effect or shall be eliminated to the extent necessary so that the remaining provisions of this agreement remain in full force and effect.

Litigation Regarding This Service
In the event of litigation, you agree and by the use of the Service submit to the exclusive personal jurisdiction of the appropriate courts of the State of Utah, either federal or state. The non-prevailing Party in such litigation shall pay the costs and expenses, including reasonable attorneys fees, incurred in arbitration or litigation, or in preparation therefore, by it and by the prevailing Party.

Prohibited Use of This Service
If you live in a state or country that has laws that would either (1) void or alter these Conditions of Use or (2) make illegal the access or use of this Service, then your use of this Service is unauthorized; it cannot be sanctioned by Intermountain, and you use the Service at your own risk.

Intermountain's Limited Warranties; Disclaimer of Liability; Indemnity by You
INTERMOUNTAIN DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) REGARDING EITHER MERCHANDISE, PRODUCTS, INFORMATION, OR OTHER CONTENT OR ITEMS APPEARING ON THIS SERVICE. INTERMOUNTAIN DOES NOT WARRANT THAT DOWNLOADS FROM THE SERVICE WILL BE FREE OF ANY VIRUS, WORM, TROJAN HORSE OR OTHER DATA ALTERING OR CONTAMINATING COMPONENTS. YOU ARE RESPONSIBLE FOR ENSURING THAT YOU HAVE IMPLEMENTED PROCEDURES TO PREVENT SUCH CONTAMINATING COMPONENTS FROM INFECTING YOUR COMPUTER AND ITS DATA.

WHILE INTERMOUNTAIN TRIES TO KEEP THE INFORMATION ON THIS SITE BOTH ACCURATE AND UP-TO-DATE, INTERMOUNTAIN DOES NOT WARRANT THE ACCURACY, COMPLETENESS, CORRECTNESS, USEFULNESS, OR APPLICABILITY OF ANY MERCHANDISE, PRODUCT, INFORMATION, OR OTHER DATA OR ITEMS APPEARING ON THIS SERVICE. INTERMOUNTAIN WILL NOT BE LIABLE IN ANY EVENT TO ANY USER OF THIS SERVICE FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE UPON THE MERCHANDISE, PRODUCTS, INFORMATION, CONTENT, OR OTHER ITEMS PRESENTED ON THIS SERVICE.

IN NO EVENT SHALL INTERMOUNTAIN HEALTHCARE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR THEIR CONTENT OR INFORMATION. A USER'S SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING THE SERVICE.

INTERMOUNTAIN DOES NOT GUARANTEE CONTINUOUS OR UNINTERRUPTED ACCESS TO THIS SERVICE, AND OPERATION OF THIS SITE MAY BE INTERFERED WITH BY FACTORS BEYOND INTERMOUNTAIN'S CONTROL.

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD INTERMOUNTAIN HARMLESS, AS WELL AS INTERMOUNTAIN'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS AND SUPPLIERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEY'S FEES, RESULTING FROM YOUR VIOLATION OF THESE CONDITIONS OF USE OR THE USE OF THIS SERVICE.

Conditions of Use for Personalized Information
CLINICAL OR MEMBER BENEFIT INFORMATION
In addition to the publicly accessible pages on intermountainhealthcare.org and selecthealth.org, there are sections on the site where password-protected, personalized content and functionality can be made available to registered users. Such sections include "My Health" and which make available to users who register for these services:

• An online view of portions of their electronic Intermountain medical records
• Secure online messaging with participating physicians and their office staffs
• Access to personalized SelectHealth information

The entire Conditions of Use agreement and Intermountain's Notice of Privacy Practices also govern these personalized sections of intermountainhealthcare.org and selecthealth.org. In addition, the user of password-protected services ("PPS") on either intermountainhealthcare.org and selecthealth.org also agrees to the following provisions:

• User is at least 18 years of age.
• Intermountain has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of this personally identifiable information; however, since even the most secure system can be violated, Intermountain cannot guarantee security.
• Registration and use of a personally-identifiable password is a prerequisite to participating in PPS. User agrees to use good judgment in the selection of a password, agrees to not share this password with others, and understands that compromise of the user's password could allow personal information to become known to other parties.
• If you feel your personal information has been compromised, contact our Online Services for assistance by calling (801) 442-5502 (Salt Lake area) or 1-800-442-5502 weekdays between 8:00 a.m. and 5:00 p.m.
• Either the user, or Intermountain, may cancel participation in PPS at any time. Intermountain may be contacted at mypersinfo@intermountainmail.org to request cancellation.

In addition, each user of the password protected clinical services also agrees to the following provisions:

By agreeing to these terms and conditions, the user acknowledges that he/she is requesting access to portions of his/her health/insurance information and/or the ability to communicate with his/her Intermountain Healthcare team concerning his/her health information via the Internet using an electronic application called My Health.

• User will only convey online messages of a non-urgent nature to his or her physician's office. Anticipated turnaround time for response to electronic messages is 1 to 2 business days. For emergencies, user will call 911 or the local EMS system.
• User will only convey online messages that are suitable for communication in this medium. Some situations will be best handled either through a telephone conversation or an in-person visit.
• Intermountain does not warrant that the user's online view of the user's personal health information represents the complete, legal medical record.
• Secure messages exchanged between the user and participating physician offices become a part of the user's permanent medical record. This information is confidential, but may be typically released at user's request, or under legal requirement. User understands that when signing up for health insurance coverage, a release is generally signed, giving the insurance company permission to request enrollee's medical records.
• User agrees to use appropriate discretion when sending online messages, particularly if the user does not want the information to appear in the permanent medical record.
• Messages sent to the users Message Center might contain information that is important to the user's health and medical care. It is the user's responsibility to monitor these messages. The user is liable for any loss, injury or claims of any kind resulting from messages that the user fails to read in a timely manner.
• All communication through My Health will be in regard to the users own health condition(s). The user agrees that asking for advice on behalf of another person could potentially be harmful and is a violation of the My Health terms of use.
• To facilitate the delivery of care, any authorized person in the office of the user's physician or in the coverage group of the user's physician, may have access to the online messages exchanged between the user and the physician's office.
• The user remains responsible for exercising reasonable judgment with the use of My Health. With all health concerns, the user is advised to consult directly with his/her personal physician or other healthcare provider when next steps are not clear.
• User acknowledges that My Health may not be available all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of Intermountain. Access is provided on an "as-is, as-available" basis and Intermountain does not guarantee that the user will be able to access My Health at any particular time.
• During times when My Health is unavailable, other communication methods (e.g., telephone) should be used to contact the personal physician or other healthcare provider.
• Registered users may be contacted to be asked to complete or participate in patient satisfaction surveys regarding their use of My Health. Intermountain may analyze information submitted or obtained as part of descriptive (demographic) studies and reports. In such cases all of personal identifying information will be removed.

Conditions of Use for Personalized Information
BILLING AND ENROLLMENT FUNCTIONALITY FOR SELECTHEALTH'S HEALTHWEB
The billing and enrollment functionality is password-protected personalized content and functionality will only be made available to registered users. this site makes available to registered users the ability to perform the following transactions:

• New Enrollment: Allows a new hire or new subscribers to enroll or be enrolled in plan coverage.
• Open Enrollment: Allows existing subscribers to review and update their previously entered benefit selections and update other benefits during open enrollment period.
• Member Maintenance: Allow updates to existing member information. A subscriber may update a dependent, update COB, change address, change personal information, and order an identification card.
• Terminate Subscriber: Allows a subscriber and all of the subscriber's related dependents to be terminated by a health employer, group administrator or broker.

The user of billing and enrollment functionality password-protected services ("PPS")also agrees to the following provisions:

• User is at least 18 years of age.
• SelectHealth has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of this personally identifiable information; however, since even the most secure system can be violated, SelectHealth cannot guarantee security.
• Registration and use of a personally-identifiable password is a prerequisite to using the billing and enrollment functionality. User agrees to use good judgment in the selection of a password, agrees to not share this password with others, and understands that compromise of the user's password could allow personal information to become known to other parties.
• If you feel your personal information has been compromised, contact our Online Services for assistance by calling (801) 442-5502 (Salt Lake area) or 1-800-442-5502 weekdays between 8:00 a.m. and 5:00 p.m.
• Either the user, or SelectHealth, may cancel participation in PPS at any time. SelectHealth may be contacted at mypersinfo@intermountainmail.org to request cancellation.

Changes to the Conditions of Use
Intermountain may modify or change these Conditions of Use at any time. Such modifications or changes become effective immediately when they are posted to this Service. You agree to review these Conditions of Use frequently so that you will be familiar with them. You further agree that each time you use the Service you are, by such use, consenting to the Conditions of Use applicable at that time to the Service.

• I accept the Conditions of Use by clicking here or by using the Service
• I do not accept the Conditions of Use

Contact Information
Intermountain may be contacted at the following street or email address:

Attn: Intermountain eBusiness
Intermountain Healthcare
36 South State Street, 11th floor
Salt Lake City, Utah 84111
Email: webmaster@intermountainmail.org

SelectHealth may be contacted at the following street or email address:

Attn: Marketing eBusiness
SelectHealth
4646 West Lake Park Blvd.
Salt Lake City, Utah 84120-8212
Email: online@selecthealth.org