Intermountain Healthcare
Financial Assistance for Patients
Frequently Asked Questions
Intermountain Healthcare provides financial assistance to residents of the communities we serve who are otherwise unable to pay for medically necessary and generally available care. This assistance is available to the insured and uninsured based on income and personal circumstances.
Answers to Frequently Asked Questions About Financial Assistance
- What if I can't pay the rest of my bill?
- If I qualify for partial financial assistance, what happens to the rest of my bill?
- I've already received my medical bill – can I still apply for financial assistance?
- Why do I need to look for other sources of funding before I receive financial assistance?
- What factors determine the financial assistance I'll receive?
- Will I have to pay anything?
- When will I know about the financial assistance I'll receive?
- Who do I contact if I have more questions?
Answers to Frequently Asked Questions About Financial Assistance
- Q. What if I can't pay the rest of my bill?
A. You may be eligible for Intermountain financial assistance with your medical bills. However, patients are asked to pursue all other assistance options, including family, church and government sources, before seeking financial assistance from Intermountain. There are a number of public and private programs to help patients who are unable to pay, including the following: - Q. If I qualify for partial financial assistance, what happens to the rest of my bill?
A. Intermountain determines your level of financial assistance based on your personal income and circumstances. If you qualify for partial assistance, the remaining balance of the bill is your responsibility to pay. Intermountain has various payment plans available, including a 90-day interest-free payment plan. For more information, contact your Patient Service Representative: - Q. I've already received my medical bill – can I still apply for financial assistance?
A. Yes. Patients are strongly urged to apply for financial assistance before they receive care. However, you can apply for assistance even if your bill has been sent to collections. - Q. Why do I need to look for other sources of funding before I receive financial assistance?
A. No single organization can meet the needs of all patients who are unable to pay. Patients in need of financial assistance should utilize all resources for which they are eligible. This ensures Intermountain resources will be available to patients who don't qualify for other financial help. - Q. What factors determine the financial assistance I'll receive?
A. Patients are asked to pay on a sliding-fee scale depending on household income, household size, and other personal circumstances. - Q. Will I have to pay anything?
A. If you qualify for financial assistance, you'll be asked to make a modest co-payment, consistent with your ability to pay. - Q. When will I know about the financial assistance I'll receive?
A. The amount of financial assistance will be determined as soon as possible. Within about 10 days of submitting your application and documentation, you'll receive confirmation that Intermountain is processing your application. All medically necessary and generally available care is provided in a timely manner regardless of ability to pay. - Who do I contact if I have more questions?
- For more information about Intermountain's Financial Assistance Program, please call the telephone number listed on your billing statement(s). If you have not yet received a bill, please call the billing office of the Intermountain facility where you received services, and ask to speak with Patient Account Services (the billing office):
- If you prefer, you can call our helpline for more information during regular business hours:
- Phone: (801) 442-1128
- Toll free: 1-800-442-1128
- You can also get additional information about financial assistance questions by contacting us through a secure online form:
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