Intermountain Healthcare
Frequently Asked
Insurance Billing Questions
Intermountain Healthcare hospitals and doctors contract with many insurance plans. To be sure that your services will be covered, we ask that you contact your insurance plan.
Here are some answers to the most frequently asked insurance billing questions for patients treated at Intermountain facilities:
Submit Your Insurance Information
If you still need to provide your health insurance information to be submitted for your patient bill, you can use this secure online form: If you need to contact your insurance company directly, please refer your insurance card for the customer service phone number or consult your insurance handbook.
Get More Help
Get additional answers to billing questions by contacting us through a secure online form: If you prefer, you can call our helpline for more information during regular business hours:
Intermountain provides medically necessary and generally available healthcare to patients in our service area, regardless of ability to pay.
- Will Intermountain contact my insurance for precertification or authorization?
- I have multiple health insurance companies. How do I know who to bill?
- If my insurance doesn't consider Intermountain as a preferred provider, will you bill my insurance?
- What if my insurance company does not authorize or cover services?
- Why aren't all services covered by my insurance company?
- What if my claim is denied?
- What if my insurance coverage changes?
- What should I do if my insurance sends its payment directly to me?
- Why do I still owe a balance if my insurance company has paid?
- What does usual and customary mean? How does this work?
- If I receive services because of an accident at work, will you send the claim to my employer?
Submit Your Insurance Information
If you still need to provide your health insurance information to be submitted for your patient bill, you can use this secure online form: If you need to contact your insurance company directly, please refer your insurance card for the customer service phone number or consult your insurance handbook.
Get More Help
Get additional answers to billing questions by contacting us through a secure online form: If you prefer, you can call our helpline for more information during regular business hours:
- Phone: (801) 442-1128
- Toll free: 1-800-442-1128
Intermountain provides medically necessary and generally available healthcare to patients in our service area, regardless of ability to pay.
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