(801) 442-2000
36 S. State Street
Salt Lake City, UT 84111Map

Intermountain Healthcare

Insurance Billing
Frequently Asked Questions

Answers to Frequently Asked Insurance Billing Questions

Q: What does usual and customary mean? How does this work?

A: The usual and customary fee schedule is set up so that non contracted providers are reimbursed at a rate comparable to other HMO reimbursements in the same geographical area. The patient is responsible for charges that exceed the usual and customary amount.


Contact Us
  1. You can get answers to other patient billing questions by contacting us through a secure online form:
  2. If you prefer, you can call our helpline for more information during regular business hours:
    • Phone: (801) 442-1128
    • Toll free: 1-800-442-1128
Financial Assistance Program
Intermountain provides medically necessary and generally available healthcare to patients in our service area, regardless of ability to pay.

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