Insurance Billing
Frequently Asked Questions
Answers to Frequently Asked Insurance Billing Questions
Q: What does usual and customary mean? How does this work?
A: The usual and customary fee schedule is set up so that non contracted providers are reimbursed at a rate comparable to other HMO reimbursements in the same geographical area. The patient is responsible for charges that exceed the usual and customary amount.
Contact Us
- You can get answers to other patient billing questions by contacting us through a secure online form:
- If you prefer, you can call our helpline for more information during regular business hours:
- Phone: (801) 442-1128
- Toll free: 1-800-442-1128
Financial Assistance Program
Intermountain provides medically necessary and generally available healthcare to patients in our service area, regardless of ability to pay.
© 2007 Intermountain Healthcare, Salt Lake City, Utah. All Rights Reserved.