(801) 442-2000
36 S. State Street
Salt Lake City, UT 84111Map

Intermountain Healthcare

Insurance Billing
Frequently Asked Questions

Answers to Frequently Asked Insurance Billing Questions

Q. What should I do if my insurance sends its payment directly to me?

A. Insurance payments for claims that are sent directly to you, whether from primary or secondary insurance companies, should be used to pay outstanding charges to Intermountain Healthcare. Patients are financially responsible for all outstanding charges. Either deposit the insurance check and send us a personal check, or forward the insurance check as soon as possible.

You can get answers to other patient billing questions by contacting us through a secure online form:
- Customer Service
If you prefer, you can call our helpline for more information during regular business hours:
- Phone: (801) 442-1128
- Toll free: 1-800-442-1128

Financial Assistance Program
Intermountain provides medically necessary and generally available healthcare to patients in our service area, regardless of ability to pay.