Auxiliary Aids

Intermountain Healthcare provides auxiliary aids and services, free of charge and in a timely manner, to individuals with disabilities when such aids and services are necessary to provide an individual with a disability an equal opportunity to benefit from Intermountain Healthcare’s programs, services, and activities.

Intermountain Healthcare’s Communication Assistance Policy and Procedures provide staff with important information to help ensure that effective communication with patients, visitors, and others takes place in our facilities. Some of the auxiliary aids utilized in our facilities in support of our programs, services, and activities include:

  • Onsite interpreters
  • Remote interpretation such as Video Remote Interpretation
  • Relay services for persons who are deaf or hard of hearing (TDD, TTY)
  • Note takers
  • Qualified readers
  • Computer-aided transcription services (voice recognition)
  • Written copies of documents/communications
  • Hearing aid-compatible telephones
  • Videotext displays (closed captioning)
  • Pager systems
  • Large print documents (upon request and within a reasonable timeframe)
  • Audio recordings of documents or portions of documents (upon request and within a reasonable timeframe)

Federal guidelines and our internal policy restrict the use of family and friends as interpreters. In cases where we do allow family or friends to interpret, we will do so until we are able to provide an onsite interpreter or video-remote interpretation.

If you would like more information on available auxiliary aids, please contact the 504/Civil Rights Coordinator in your area. If you are an employee of Intermountain Healthcare and need an accommodation, please contact your facility/region Human Resources team or an employee health nurse.

Service animals

Intermountain Healthcare allows authorized service animals in its facilities to accommodate the needs of patients and visitors who are in need of this type of assistance. Service animals are restricted to dogs and miniature horses (24-34 inches tall and 70-100 lbs.) that have been individually trained to do work or perform tasks for individuals with disabilities.

A service animal is permitted in any area of our facilities that is unrestricted to patients or other non-staff as long as the animal does not pose a direct threat. Service animal use is documented in the medical record of the applicable patient including any areas where the animal has been restricted from entering.

The handler/owner of the service animal has certain responsibilities to uphold while in our facilities. The handler/owner must provide the animal with food, water, and other necessary care or make arrangements for this care to be provided. Our staff are not responsible to provide care or food for a service animal.

If you would like more information on the use of service animals within our facilities, please contact the 504/Civil Rights Coordinator in your area. If you are an employee of Intermountain Healthcare and need an accommodation, please contact your facility/region Human Resources team or an employee health nurse.

504/Civil Rights Coordinators

Alta View Hospital
Person Todd Sanders504/Civil Rights Coordinator
Phone 801-507-9508
American Fork Hospital
Person Joe Caudell504/Civil Rights Coordinator
Phone 801-357-8288
Bear River Valley Hospital
Person Scott Hamilton504/Civil Rights Coordinator
Phone 801-387-3753
Cassia Regional Hospital
Person Scott Hamilton504/Civil Rights Coordinator
Phone 801-387-3753
Cedar City Hospital
Person Bryce Taylor504/Civil Rights Coordinator
Phone 435-251-2110
Central Entities
Person Wade Thornock504/Civil Rights Coordinator
Phone 801-442-1508
Delta Community Hospital
Person Joe Caudell504/Civil Rights Coordinator
Phone 801-357-8288
Dixie Regional Medical Center
Person Bryce Taylor504/Civil Rights Coordinator
Phone 435-251-2110
Fillmore Community Hospital
Person Joe Caudell504/Civil Rights Coordinator
Phone 801-357-8288
Garfield Memorial Hospital
Person Bryce Taylor504/Civil Rights Coordinator
Phone 435-251-2110
Heber Valley Hospital
Person Todd Sanders504/Cilvil Rights Coordinator
Phone 8015079508
Intermountain Homecare
Person Timothy Veach504/Civil Rights Coordinator
Phone 801-887-6756
Intermountain Medical Center
Person Todd Sanders504/Civil Rights Coordinator
Phone 801-507-9508
Intermountain Medical Group
Person Justin Fowles504/Civil Rights Coordinator
Phone 801-442-3530
LDS Hospital
Person Todd Sanders504/Civil Rights Coordinator
Phone 801-507-9508
Logan Regional Hospital
Person Scott Hamilton504/Civil Rights Coordinator
Phone 801-387-3753
McKay-Dee Hospital
Person Scott Hamilton504/Civil Rights Coordinator
Phone 801-387-3753
Orem Community Hospital
Person Joe Caudell504/Civil Rights Coordinator
Phone 801-357-8288
The Orthopedic Specialty Hospital (TOSH)
Person Todd Sanders504/Civil Rights Coordinator
Phone 801-507-9508
Park City Hospital
Person Todd Sanders504/Civil Rights Coordinator
Phone 801-507-9508
Primary Children's Hospital
Person Jeff Sanchez504/Civil Rights Coordinator
Phone 801-662-6216
Riverton Hospital
Person Todd Sanders504/Civil Rights Coordinator
Phone 801-507-9508
Sanpete Valley Hospital
Person Joe Caudell504/Civil Rights Coordinator
Phone 801-357-8288
SelectHealth
Person Kristin McCullagh504/Civil Rights Coordinator
Phone 801-442-3436
Sevier Valley Hospital
Person Joe Caudell504/Civil Rights Coordinator
Phone 801-357-8288
Utah Valley Hospital
Person Joe Caudell504/Civil Rights Coordinator
Phone 801-357-8288