Dimension of Care: Employee Engagement

Because an Intermountain employee was willing to stay late to help her, Lisa Christensen detected an early stage breast cancer.

An act of kindness can save a life

Lisa Christensen and Kay Bradley have a special bond now.

Lisa Christensen didn’t like having a mammogram. But a life-changing experience at an Intermountain hospital—and the “extra-mile” actions of one employee—had consequences more far-reaching than either woman knew at the time.

After several weeks of feeling “an intense inner prodding” to get a mammogram, Lisa decided to make an appointment at Utah Valley Regional Medical Center for the test. A scheduling miscommunication resulted in Lisa’s arriving after the lab had closed.

Mammography Technician Kay Bradley was on her way home when she saw Lisa and sensed her anxiety. “Come on,” Kay said. “Let’s go back in and turn those machines on.”

Kay Bradley

“Kay was so kind—she really went above and beyond to help me that day,” said Lisa. “And I’m so glad she did!” Lisa’s mammogram revealed she had early stage breast cancer. She had a lumpectomy, and today Lisa said her prognosis is excellent.

“Kay may have saved my life,” Lisa said. “We couldn’t know it at the time, but when she chose to take care of just one more individual, she made a life-and-death decision. What an amazing impact one of your employees made when she went that extra mile!”

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