Intermountain: HealthStrong Hospitals
Twelve Intermountain Healthcare hospitals have been named 2014 HealthStrong™ Hospitals by iVantage Health Analytics, a consulting and analytic services company based in Maine. The HealthStrong designation is based on iVantage’s recently published Hospital Strength Index™, which evaluates “hospitals across a broad set of performance metrics including: population health, market, and value-based outcomes.”
The scoring model used for the study aggregates hospital-specific data for 66 individual metrics and calculates percentile rankings based on performance in comparison to all 4,299 hospitals included in the study. A total of 547 hospitals across the U.S. scored in the highest tier and were designated 2014 HealthStrong Hospitals. Intermountain hospitals on the list include: Alta View, American Fork, Bear River Valley, Dixie Regional, Intermountain Medical Center, Logan Regional, McKay-Dee, Park City, Riverton, Sevier Valley, Utah Valley Regional, and Valley View. In Idaho, St. Luke’s Regional (which has an affiliation with SelectHealth) was also included.
SelectHealth: Highest in Customer Satisfaction
For the fifth consecutive year, SelectHealth was ranked “Highest in Customer Satisfaction” in the recently released J.D. Power 2014 Member Health Plan Study. Now in its eighth year, the study measures satisfaction among members of 136 health plans in 18 regions throughout the United States by examining six key factors: coverage and benefits; provider choice; information and communication; claims processing; cost; and customer service.
SelectHealth ranked highest in the four-state Mountain region (Utah, Idaho, Montana, and Wyoming) and was the only plan in the region to score five out of five stars in the study. Nationally, SelectHealth had the 12th-highest score among all health plans included in the study.