Service

National Research Corporation's Consumers Choice Award was given once again to Intermountain Medical Center, McKay-Dee, and Utah Valley hospitals in their respective metro areas of Salt Lake City, Ogden, and Provo-Orem. for 2016-2017. Consumers gave the hospitals high marks for the level of service they provided. This marks 13 years in a row for McKay-Dee Hospital and Utah Valley, and five in a row for Intermountain Medical Center.

For six consecutive years, J.D. Power and Associates has ranked SelectHealth as the #1 health plan for member satisfaction in the four-state mountain region (Idaho, Montana, Nevada and Utah), including in the 2015 Member Health Plan Satisfaction Study.

Becker's Hospital Review and Axial Exchange put 11 Intermountain hospitals on its 100 Best Hospitals in the US list for patient engagement in 2014. Such a strong showing is a reflection of the emphasis we place on involving patients in decisions regarding their health care.

The Patient Safety Movement Foundation honored Intermountain Healthcare among the top three healthcare institutions that demonstrated the most lives potentially saved by eliminating preventable deaths. Intermountain was recognized for its success in reducing adverse drug events, which typically occurs when a patient has an unexpected reaction to a medication. Also honored were the University of Pittsburgh Medical Center and the California-based Hospital Quality Institute.

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The National Rural Health Resource Center honored Intermountain's Sanpete Valley Hospital in 2015 for its outreach across rural areas of Central Utah to establish a Community Behavioral Health Network. The network of mental health service providers, non-profit and government agencies, community volunteers and others, works together to provide people in rural areas with access to affordable health services that otherwise would not be available to them.

Three organizations collaborated to identify the “Top 100 Rural and Community Hospitals” in the U.S. for 2017 and included three Intermountain hospitals: Cedar City Hospital, Garfield Memorial Hospital, and Sevier Valley Hospital. The list of the Top 100 rural hospitals is based on the 2017 Rural Relevance Study compiled by the Rural Health Policy Institute, iVantage Health Analytics, and The Chartis Center for Rural Health. The hospitals named to the list are top performers in managing risk, achieving higher quality, securing better outcomes, increasing patient satisfaction and operating at a lower cost than their peers.