Kevan Mabbutt is the Senior Vice President and Chief Consumer Officer of Intermountain Healthcare. He began serving in this position in August 2017. Mr. Mabbutt brings more than 25 years of consumer-focused experience to this new role.
As a member of Intermountain’s Executive Leadership Team, Mr. Mabbutt is responsible for bringing consumers’ (patients, customers, members, caregivers, and community) perspectives to the forefront of healthcare design and delivery. He leads Intermountain’s efforts to identify what healthcare consumers need and expect from Intermountain, and to evolve the organization’s capability to create and deliver consistent, consumer-centric, digitally enabled experiences for them. Mr. Mabbutt also directs and leads Intermountain’s communication, marketing, and branding activities.
Mr. Mabbutt was previously at The Walt Disney Company, based in Los Angeles, California, where he served as the Global Head of Consumer Insight. He led consumer experience development and transformation for Disney’s theme park, cruise line, resort, retail, and digital assets in the U.S., Europe, and Asia. He was instrumental in defining and optimizing the guest experience at Disney’s first theme park in mainland China (Shanghai Disney Resort). He also helped drive the expansion of Disney, Pixar, Marvel, and Star Wars brands globally.
Prior to Disney, Mr. Mabbutt held global marketing and analytics leadership roles at Discovery Channel and the BBC, and served as a consultant to media companies in the Middle East and Europe. He was also a member of Deloitte’s consumer practice. In that role he developed strategies to attract, retain, and satisfy customers in the banking, transportation, and retail sectors.
Mr. Mabbutt received both his bachelor’s and master’s degrees from Cambridge University in England.