On May 4, Connect Care crossed the 100,000 milestone for patient visits. Connect Care providers and caregivers are breaking new ground during the pandemic. Here are some additional highlights:

  • 204,000 people have enrolled to use Connect Care—for both urgent care and scheduled visits.
  • Includes people from all 50 states (94% of visits from Utah, 3% from Idaho or California)
  • 4.95 consumer rating for Connect Care providers
  • 6 minutes median wait time
  • Average savings of $323 per case (compared to physician office, InstaCares, and ERs for low-acuity cases like colds and urinary tract infections)

This underscores a national increase in telehealth services with COVID-19. Nationally, telehealth visits have increased exponentially since the start of the pandemic. The Wall Street Journal reported that CMS telehealth visits increased from 100,000 per week to 300,000 per week as of March 28, with further increases expected.

Eric Liston, Intermountain’s administrator of TeleHealth Services said. “COVID-19 has accelerated our growth and is currently shining a spotlight on telehealth,” he said. “But, what we’ve long believed is that we can, and do, provide top-notch care to patients in this innovative way and we’ll continue to push the envelope with new services and offerings. I’m really excited about the future of Intermountain’s telehealth programs and the hard work of our teams.”