Sixteen Intermountain hospitals received a rating average of 4.5 stars—12 percent higher than the Utah average of four stars—in the Centers for Medicare and Medicaid Services’ newly updated Hospital Compare results. Nine Intermountain hospitals achieved the highest rating of five stars, up from two five-star hospitals in 2019. Six hospitals received four stars, and one received three stars.
Intermountain facilities account for all five-star hospitals in Utah and nearly half of the state’s four-star ratings. Remove Intermountain’s presence from local ratings and the statewide average drops to 3.5.
The five-star rating system gives consumers a single indicator of quality at more than 4,000 Medicare-certified hospitals.
Star ratings are based on more than 50 performance measures, including inpatient and outpatient hospital quality reporting metrics. Mortality, readmission, safety of care, and patient experience each make up 22 percent of the overall score, while efficient use of medical imaging, timeliness of care, and effectiveness of care each contribute 4 percent. Not all hospitals receive a rating because of specific measurement threshold requirements.
“This achievement reflects the phenomenal work of Intermountain’s caregivers,” said Shannon Phillips, MD, Intermountain’s chief patient experience officer. “Thank you for supporting our safety, quality, and experience initiatives across the system. We celebrate your achievements and their benefit on our fellow caregivers, patients, and consumers.”