TeleHealth is becoming more central to the way Intermountain delivers care as the number of patients served and services offered continue to increase year over year. Here’s a look at some of the programs that saw the biggest growth in 2017, and what’s ahead for 2018:

  • Infectious Diseases was one of 2017’s fastest growing TeleHealth programs. This subspecialty is now live at 18 Intermountain hospitals, and TeleHealth technology facilitated more than 950 interactions last year. The program provides both consultation for caregivers treating infectious diseases patients, and population-level monitoring of antibiotic usage and disease condition. Any Intermountain physician, mid-level provider, nurse, pharmacist, or administrator concerned about an individual case or a rising trend in infectious diseases can get access to an Infectious Diseases specialist. The program also provides every connected hospital with antibiotic stewardship support in compliance with federal standards.
  • The Patient Safety Monitoring program launched in 2017 to improve patient safety.
  • The Oncology and Pharmacy programs extended to new locations.
  • The Crisis Care program extended access to behavioral health resources.
  • Connect Care provided care to nearly 17,000 people, with a record-breaking 150 visits on the day after Christmas. Connect Care is also expanding with new services and partnerships.
  • Rapid strep testing is now available at 16 newly established sites in partnership with Pharmacy and Laboratory services.
  • Real-time interpretation is now available through a partnership with Globo. More than 130 languages are offered, including Spanish, Chinese, and American Sign Language.
  • Intermountain added three more partner hospitals in Idaho, Montana, and Nevada, and expanded services available for our partner hospitals via TeleHealth to include oncology and pediatric trauma.
  • TeleHealth enabled more than 3,000 clinical interactions with partner hospitals in 2017, keeping patients closer to home and their support networks whenever possible.

What’s ahead for 2018? TeleHealth is off to a strong start. Connect Care saw 1,000 patients in the first 12 days of the year, and a new Hospitalist program to help coordinate patient transfers started February 6. Plans are also in place to bring TeleHealth Services together under one roof with provider and patient support programs like transfer services, patient placement, and Life Flight. This new entity will continue building collaborative partnerships throughout Intermountain and with partner hospitals and providers.

Learn more about Intermountain’s TeleHealth services.