Families with children receiving treatment in the Primary Children’s Hospital neonatal intensive care unit now have a new way of checking in on their baby during the COVID-19 pandemic, thanks to a new camera system installed by the hospital to help families.

The AngelEye camera system has been installed over every child’s bed in the NICU that allows families to see live-streaming video of their child from any smartphone or tablet.

Although the process of obtaining these cameras began last year, families and caregivers say they have proven invaluable during the COVID-19 pandemic. Because of the rising cases of coronavirus in Utah, Primary Children’s implemented visitor restrictions for the safety of patients and caregivers. The NICU has the strictest visitor policies because of the fragile health of the infants there.

The AngelEye system includes a password-protected website where parents can invite up to 24 people to have access to the camera so others can see the child without having to come to the hospital. Doctors and nurses do shut the camera off when a child is receiving treatment, but it’s turned back on once they’re finished. The system is free for patient to use.

Since the system launched, Primary Children’s has enrolled 90 babies in the program with more than 400 participating family members. This has included nearly 22,000 virtual views from 30 different states, and four different countries.

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