When the COVID-19 pandemic began, Intermountain’s telehealth program was in an ideal position to respond. The team was ready with an established infrastructure and partnerships to ramp up virtual care. And the pandemic put telehealth services on warp speed to meet exploding needs as caregivers, providers, and patients have navigated the health crisis. Some things we’ve done: 

  • Connect Care increased by 300 percent, with total patient video visits growing from 100 visits in February to 200,000 total visits in July.
  • Before COVID-19, about 250 physicians were trained for scheduled video visits with patients, doing about 80 visits a week. Now there are 3,000 physicians doing 6,000 remote video visits a week.
  • A new remote patient monitoring platform has been established for COVID-19 patients who don't need to be admitted to the hospital but who need their vital signs monitored.

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