Checking in on your health just got a little more convenient.

Virtual primary care puts you in control of your healthcare experience. With extended hours and the ability to meet with your provider from anywhere in Utah, Idaho, or Nevada, you are on your way to better, more convenient healthcare. Virtual primary care is currently available for patients ages 18+.
  • Personalized support
  • Routine check-up
  • Manage chronic conditions
  • Evening and weekend appointment availability
  • Prescription renewals
  • Urgent access to a provider 24/7 across the USA with Connect Care – Urgent Care

Get care in three simple steps.

  1. Download My Health+
  2. Select "Virtual Visit" or "Connect Care Video Visit."
  3. Select an appointment time that fits your schedule.

How does virtual primary care work?

Virtual primary care visits are covered just like any other video visit would be on your medical plan.

Book an Appointment 

Schedule an appointment on My Health+ or call 877-777-4023 to schedule by phone. Follow these steps to schedule using My Health+:

  1. Open My Health+.
  2. Select “Virtual Visit” in the Quicklinks section.
  3. Scroll down to “Virtual Primary Care” and select “Schedule Appointment.”
  4. Select a provider and appointment time including evenings and Saturdays.

Before Your Appointment 

  • Complete virtual registration online or over the phone.
  • Complete any necessary labs or vitals as directed by your provider.

Joining Your Appointment 

  • Watch for an email or text notification sent to you the day of your appointment.
  • At the time of your appointment, click the link provided in the notification to join your appointment.

Benefits of Virtual Primary Care

Access

Access care from anywhere in Utah, Idaho, and Nevada on your smart phone, tablet or computer using video technology.

Availability

Appointments available both during and outside of regular clinic hours and on weekends.

Quality

Intermountain Caregivers and care standards ensure you get the best care. Any notes from your visit will be entered into your medical record to help other providers that may be assisting in your care.

Commonly Treated Conditions

Live healthier when you stay on top of these conditions

Virtual Primary Care provides full-spectrum care for patients and gives you access to the suite of Connect Care services.

Some of the most common conditions we treat include:

  • Chronic Conditions: asthma, diabetes, heart and lung disease, mental health, etc. 
  • Preventive Care: cancer screenings, vaccines, labs, weight management, referrals to specialty services such as nutritionists and care coordinators, etc.
  • Nutrition care with a registered dietitian 
  • Referrals to medical specialists: cardiology, endocrinology, neurology, and many others
  • Acute care visits for things like allergies, colds, cough, eye infections, flu, Joint pain or strains, lower back pain, minor skin problems, painful urination, sore throat, and stuffy and runny nose

Most conditions can be cared for virtually, but there are circumstances that require in-person visits. If you need in-person care, or to connect with a specialty provider, we will help you access the care you need.

Cost of Service

Currently, virtual primary care is only available to SelectHealth members. Copays and visit costs vary by insurance plans. Many charges will be similar to in-person primary care visits. We encourage patients to verify their benefits with their insurance provider before scheduling an appointment.

Call our billing department if you have questions at 801-906-2800. For more information on Connect Care coverage for your specific insurance plan, contact your insurance company or HR department.

Frequently Asked Questions

How will I complete my labs or get shots if everything is virtual?

Because virtual primary care is part of the Intermountain Healthcare system, you have complete access to all Intermountain Healthcare facilities and your records can be easily accessed by your providers. If your Connect Care provider determines that you need to get any labs done, they will place the orders for you, and you can simply go to your nearest Intermountain Healthcare outpatient lab to get them done. To find the Intermountain Healthcare lab most convenient for you, please visit https://intermountainhealthcare.org/services/lab-services/locations/