Message from

Our Chair and CEO

Intermountain Healthcare has been committed to serving its communities and becoming a model health system since its establishment 44 years ago, and that dual commitment was as strong as ever in 2018. We made improvements in quality, safety, and patient experience. We improved our cost structure and continued our shift to value-based care. We innovated in medical science and health information technology, and expanded our reach across the region through telehealth.

Acting from a position of strength, we took important steps forward in 2018. We organized around how people prefer to access care instead of requiring them to engage in ways that don’t match their preferences or needs. We moved boldly to address unsustainable medication costs and understand upstream influences on health. We implemented new initiatives, entered into new partnerships, and launched new ventures. Our caregivers rose to the challenge as modern-day pioneers in healthcare. We came together, got better, and grew stronger. And we’re not finished. Our commitment to delivering the best-quality care at the lowest possible price not only serves our community but has the potential to reshape the healthcare industry.

For those who might ask why a highly successful health system continues to strive to be better and works to lead a revolution toward value, the answer is twofold: 1) because we can, and 2) because we must. We will provide the right care, the highest-quality care, and the most affordable care possible for those we serve, and we will show the way for others in healthcare to do the same.

This report highlights key results, initiatives, and achievements from 2018. It also features several stories about experiences that touched hearts and changed lives. While Intermountain has exciting opportunities ahead for growth and leadership in healthcare, these stories are important reminders of our core purpose: Helping people live the healthiest lives possible®.


Gail Miller
Chair, Intermountain Healthcare Board of Trustees

Marc Harrison, MD
President and CEO, Intermountain Healthcare