Access & Affordability

"Great leaders don't set out to be leaders, they set out to make a difference. It's never about the role, always about the goal"

- Jeremy Bravo

The best healthcare in the world can’t make a difference if people can’t access it — or afford it. That’s why Intermountain has reorganized around two basic premises: First, we’re in the business of keeping people well. Second, when people are sick, we want to ensure they have access to the best possible care for the lowest possible cost.

SelectHealth Integrated Behavioral Health

SelectHealth made significant progress in addressing gaps in coverage, our provider network, and access to qualified behavioral health services. We’ve added qualified, credentialled providers with expertise in substance abuse, suicidal ideation, postpartum depression, and the needs of the LGBTQ community, among many others. Our network has grown to nearly 1,900 mental health providers, with 250 more in process. SelectHealth has one of the largest and most comprehensive provider networks in Utah, for both behavioral health and substance abuse services. Learn more here.

Expanding Our Reach Through Telehealth

  • 23,786

    Connect Care interactions in 2019

  • 989,868

    Telehealth interactions since 2014

  • 51,726

    Connect Care Enrollments

  • 33,576

    Connect Care Visits

  • 37,348

    Health Answers Nurse Line calls

Acute Care Telehealth Services

  • Crisis Care Services
  • Critical + Hospitalist Care
  • Critical Care
  • Hospitalist MedSurg
  • Hospitalist Nocturnal
  • Hospitalist Post Acute Care
  • Infectious Disease Antibiotic Stewardship Program
  • Infectious Diseases Consults
  • Medical Oncology
  • Neuro Stroke
  • NeuroCritical Care
  • Pediatric Craniofacial Consults
  • Pediatric Critical Care
  • Pediatric Newborn Critical Care
  • Pediatric Trauma
  • Wound Care

Expanding Social Needs Outside Clinic Walls

Food Bank

The Alliance for the Determinants of Health provides a data-driven understanding of community needs. A social needs assessment is administered in the clinical setting to establish a baseline of social needs. This opens a dialogue about barriers participants face outside clinic walls. Participants who report moderate to severe social need are offered the support of a Community Health Worker (CHW). The needs assesment guides the prioritization of next steps as the CHW and participant make a plan and set goals. In September 2019, the Alliance hit a milestone by screening the 100th participant. The top social needs in the Alliance geographies are transportation, food insecurity, housing, and dental care. More than 300 referrals have been given, such as helping a participant in a rural area receive prescription delivery and shepherding a person experiencing homelessness through the paperwork to secure permanent housing. Read more about this story here.

Making Good Progress in Addressing the Opioid Epidemic

  • 2,158,100*

    Long Term Pain Opioid Reduction

  • 598,900*

    Short Term Pain Opioid Reduction

  • 1,900

    Naloxone kits funded and distributed

  • 10,000

    Pounds of medications have been collected since 2015

* Total Reduction of 2,757,000 Opioid Tablets Prescribed

Promoting Mental Wellbeing to Prevent Suicide


Promoting mental wellbeing to prevent suicide, Intermountain’s Zero Suicide initiative helps people navigate crises and get access to timely, effective care. Our work in 2019 involved new pilots and protocols in clinical contexts like the emergency department and SelectHealth member services. It also focused on our community of over 40,000 caregivers. Cultivating a mentally healthy organization involves responding effectively in the aftermath of traumatic events and creating a coordinated approach to promote mental wellbeing in everyday lives. More than 30,000 caregivers and 14,000 community members completed at least one Intermountain-supported training this year to enhance their confidence and competence in supporting others in times of mental and emotional distress. Read more about this story here.

Free Blood Lead Testing for Community


Residents of Sandy, Utah, were potentially exposed to lead in 2019 as a result of the city’s water contamination. While the duration of the potential exposure to lead from this incident was brief, Intermountain alongside the Salt Lake County Health Department provided no-cost blood lead testing for the community. Though the exposure is unlikely to have any long-term health impacts, we wanted to help alleviate concerns and rebuild confidence in the community. Read more about this story here.