Cigna's integrated Personal Health Team combines behavioral health care, lifestyle management programs, case management, disease management and health coaching to provide you with a single point of contact to help you take charge of your health. Your Personal Health Team consists of a dedicated team of registered nurses, behavioral specialists, health coaches, exercise specialists, and nutritionists—all supported by doctors and pharmacists who are there to support you in achieving your personal health goals. Best of all, if you're managing a chronic health condition, you may be eligible to earn rewards in your Health Reimbursement Account (HRA) for reaching your goals!

Your Personal Health Team coach is trained to help you get to the root cause for your individual health concerns. Your coach will help you get the expertise to ensure that you have the resources for your specific circumstances. The Personal Health Team is available to all associates and their covered adult dependents enrolled in one of the Cigna medical plans.


How does the program work?

The Personal Health Team will reach out by telephone to Cigna members with chronic health conditions.

If you receive a call from the Personal Health Team, it’s because your medical claims history may suggest that the team can provide you with additional support or resources to help you manage your condition. Here are some examples of when Cigna might call you:

  • You have one or more chronic conditions and your records indicate you may be missing care that is known to be effective.
  • You have recently been hospitalized or seen in the Emergency Department.
  • You have a complex healthcare need that requires support from a Personal Health Team coach.

How to access the program

You have three ways to access the program:
  • By calling 1-800-244-6224; enter your Cigna subscriber ID and say “Personal Health Team”
  • By calling 877-459-6150; you will be asked for your Cigna subscriber ID
  • Online at

How to get started

Reason to take the call

The Personal Health Team approach has tremendous results in improving the health status of participants. This includes improvements in cholesterol and blood sugar levels, overall reductions in cardiac risks, and improvements in preventive care. Most importantly, this program has had high ratings of satisfaction from participants. We encourage you or your family member to take the call and work with your personal health coach to improve your health—and get rewarded!

Reason to make the call

The Personal Health Team is available to Cigna medical plan members who would like some support in meeting their personalized health goals. The team can help with things like tobacco cessation, weight management, and stress management.

The team is available for coaching and non-emergent care support

  • Monday through Friday 9 a.m. to 9 p.m.
  • Saturday 9 a.m. to 2:30 p.m.

You may also access the team 24 hours a day/7 days a week if you need immediate treatment guidance.

  • 1-800-244-6224; enter your Cigna subscriber ID and say “Personal Health Team”
  • 1-877-459-6150; you will be asked for your Cigna subscriber ID