Shannon Phillips, MD, MPH, has been named chief medical officer for Community-Based Care and president of the Intermountain Medical Group. She will also serve as a member of the Clinical Enterprise Team and Operations Council. She assumed the role of interim CMO just before the COVID-19 pandemic unfolded and has since served within the operations section of the COVID-19 incident command.
Dr. Shannon Phillips
Shannon joined Intermountain in 2017 as chief patient experience officer. A national search will begin immediately to select a new candidate to fill her vacated role. Mike Woodruff, MD, will serve as the interim chief patient experience officer.
Shannon has been leading Community-Based Care and the Medical Group for the last six months with Rebekah Couper-Noles, RN, Community-Based Care chief nursing officer and Medical Group vice president of operations, and Raj Shrestha, Community-Based Care chief operating officer. In these roles, Shannon has contributed to our response to the pandemic and gained experience with Community-Based Care operations.
“Shannon was selected from a strong pool of external and internal candidates following an extensive national search,” says Mark Briesacher, MD, chief physician executive. “She brings proven leadership, a strong commitment to physicians and caregivers, and deep understanding of improving clinical care. She’s a strategic thinker who has transformed the industry with new approaches to caring in every moment that patients and consumers experience, while reinforcing the importance of the experience for physicians, advanced practice providers, and their teams as they deliver and continually improve care. She’s a positive and collaborative leader who advocates for physicians and all providers as we continue to come together as One Intermountain.”
Shannon says she looks forward to leading and representing Medical Group physicians and APPs in delivering on our system strategy to be the model for the nation as provider-payer integrated delivery system to drive value, consumer experience, and affordability.
She serves on the Board of Directors and National Quality Partnership for the National Quality Forum. In these forums, participants evaluate and explore the most effective ways to bring value across the continuum of care, while being mindful of how the patient and consumer see value and affordability. She has practiced as a pediatric hospitalist for 25 years—currently at Primary Children’s Hospital—and serves on the Executive Committee of the Council on Quality Improvement and Patient Safety of the American Academy of Pediatrics. She’s a Senior Fellow in Hospital Medicine. In 2018 and again in 2020, Becker’s Hospital Review recognized Shannon as one of 25 Hospital and Health System CXOs to Know. In 2020, Becker’s Hospital Review also recognized her as a 50 Hospital and Health System Patient Safety Experts to Know.
Shannon earned her undergraduate degree from Emory University, medical degree from Columbia University College of Physicians & Surgeons, and completed her pediatric residency at Children’s National Medical Center. She earned a Master of Public Health from Johns Hopkins University.