Intermountain’s new digital health app, My Health+, is available now to all caregivers and providers. We’ll start promoting the app to patients and community members starting Wednesday, June 10.
My Health+ supports our patients and members now during COVID-19 and always. The My Health+ personalized app and web experience bring powerful tools into one convenient place. It simplifies and connects everything from booking an appointment to managing prescriptions, messaging with providers, and paying bills. It helps take the complexity out of managing health.
My Health+ also supports our community’s health needs during COVID-19. Patients and members can easily access tools like our COVID-19 Symptom Checker, COVID-19 Hotline, and Emotional Health Relief Hotline. They can also launch online video visits with their provider or Intermountain Connect Care straight from My Health+, as well as quickly see, print, or email their COVID-19 test results.
Try My Health+ for yourself. “We request your help as champions of My Health+,” says Kevan Mabbutt, senior vice president and chief consumer officer. “The first step is to try My Health+ for yourself and see the value it provides.” Here’s how:
- Download the My Health+ app from the App Store or Google Play or visit the My Health+ web experience.
- Login using your existing My Health username and password. If you don’t have an existing My Health account, simply create a My Health+ account online.
Why My Health+ is important: “People expect more and more every day from the organizations they interact with. Kevan says. “They want convenient and seamless experiences, opportunities to personalize their journey, and transparency at all levels. Whether its buying shoes or streaming movies, if a company doesn’t deliver on these expectations, consumers move on to someone else who does. Healthcare is no different. After all, we serve the very same consumers. As an industry, we need to adapt to a consumer-centered reality or risk losing relevance to those we serve.”
Consumers have moved to digital health in a big way during COVID-19. Intermountain started on this journey several years ago and is now leading out, aiming to become the most digitally enabled, consumer-centric, integrated healthcare system in the nation. My Health+, which was piloted successfully as the digital front door over the past year, gets us one step closer.
“My Health+ helps us deliver on our mission in new ways and better meet the expectations of those we serve,” says Kevan. “Our caregivers also benefit from more engaged and informed patients and members, and a better experience in their day-to-day work. Overall, My Health+ enables us to be good stewards of our resources as we remove pain points and provide useful tools that empower people along their health journey with us.”
Kevan says Intermountain will continue to integrate existing tools, such as Connect Care, into the app and we plan to migrate My Health’s 800,000+ members to My Health+ over the next year.
“My Health+ is one way Intermountain is reshaping how healthcare is experienced and delivered, helping us meet the changing needs and preferences of our patients and members,” he says. “Thank you for your support as we scale My Health+ across our system.”