Ambulatory Testing

Instructions for COVID-19 Ambulatory Testing

These are the instructions, as of October 27, for ordering COVID_19 sample collection and test resulting in ambulatory settings.

Symptomatic Testing

Please reserve this service only for symptomatic patients who have had a visit with you and for those you have confirmed their need for testing to help us avoid long lines. Providers may still order SARS-CoV-2 testing through iCentra or by faxing a SARS-CoV-2 Paper Order Form to Fax #: 385-297-2343.

The order form contains the symptom list that we are required to report to HHS and CDC.

The form must include an accurate email and cell phone number for your patient.

Providers may call the provider SCORE line 801-50-SCORE to review the case, as desired.

Pre-Procedural Testing Form

For providers ordering pre-procedure COVID-19 tests, please use the Pre-Procedural Testing Form.

Asymptomatic Testing

Testing locations now require the general public to do an online screening using the COVID-19 symptom checker and schedule an arrival window. Individuals who do not have an arrival window will not receive a test. We ask that you send your asymptomatic patients to the online tool to do a self-screening and schedule an arrival window.  They should not present at the curbside without an arrival window.  If they do, they will be asked to go to the online tool and come back on a day/time when they have scheduled an arrival window. 

If the patient does not have the capability or technology to use an on-line tool, please screen them and enter an order in iCentra or fax an order form. 

Send Patient for Testing

  • The Intermountain team will process the order and the patient will receive a text message with a link to a QR code. The patient will not be required to reserve an appointment/arrival window, for now.
  • Patients should not present at the testing site without their QR code and should either have it printed out or be prepared to show it to the staff on their mobile device.
  • Direct the patient to a community COVID-19 testing site. The locations of testing sites are updated frequently based on demand and supply availability. Please refer to the COVID-19 Testing Locations page for an updated list of locations.
  • Samples will be run based on patient acuity.

Collection Modality

We offer the patient saliva collection. If unable to produce saliva, then an NP swab can be collected. NP swabs are available for pediatrics.

Test Results

  • The Health Department will contact all patients with positive test results to initiate contact tracing and mandated public health measures.
  • Intermountain will not call patients for negative results. Every patient will receive a text informing them that their results are available in MyHealth+ app within 24 hours of the result being available.
  • Patients are encouraged to download Intermountain My Health+ app to access test results as soon as they are available. Instructions are available in English and in Spanish.

Payment

Intermountain is committed to provide needed treatment for all patients regardless of ability to pay. Intermountain has established a standard payment rate of $100. Most payers have communicated they will cover 100% of the testing cost, but patients should contact their insurance company for the most up-to-date information. Intermountain is also committed to work with government programs so uninsured patients will not have financial responsibility for COVID-19 testing.

Other Testing Locations

You can also find other testing locations by visiting your State’s COVID-19 resource page. For Utah, it is located here.

Patient Assessment: Each patient must be assessed clinically before testing.

  • If you place an order after 4:30 p.m., the patient should not be directed to a testing site until the following business day.
  • Assess patient in clinic via telehealth (telephone and/or video visit) or refer them to the COVID-19 Patient Hotline for assessment. The patient must be assessed, and testing ordered if appropriate.
  • Testing remains focused on symptomatic patients with risk for COVID-19. However, testing of some very selective asymptomatic populations with critical public health impact is now permitted. Clinicians should continue to use clinical judgment to avoid missing other conditions, while considering classic and atypical features of COVID-19. Please review the following clinical criteria for testing:
    • Symptomatic patients with any of the following:
      • Fever
      • Cough
      • Shortness of Breath
      • Body aches
      • Decreased sense of smell
      • Sore throat
      • Diarrhea AND contact with patient confirmed with COVID-19

      High-Risk Asymptomatic Patients

      • Aerosol Generating Procedures
      • Pre-transplant testing for solid organ and bone marrow transplant donors and recipients
      • Woman in labor / imminent delivery
      • Patients living in high-density housing (SNF, long term care, homeless shelter, etc.)
      • Patients who had close contact with someone with a confirmed COVID-19 case (close contact defined by the CDC as being within 6 feet of someone for at least ten minutes)
      • Other high-public health risk circumstances per Infection Prevention

    • Begin the iCentra ordering process (see below) to document the patient history or complete the Intermountain Patient History/Order Form here.  
    • All patients who are referred for testing must strictly adhere to home isolation. CDC Home Isolation Instructions

    Intermountain is committed to provide needed treatment for all patients regardless of ability to pay. Intermountain has established a standard payment rate of $100. Most payers have communicated they will cover 100% of the testing cost, but patients should contact their insurance company for the most up-to-date information. Intermountain is also committed to work with government programs so uninsured patients will not have financial responsibility for COVID-19 testing.

    Order the Test

    • Ordering COVID-19 testing in iCentra is preferred for those who routinely do their ordering in iCentra.
      • Search COVID-19 in the iCentra orders catalogue or find the order on your Quick Orders page.
      • The ordering process will help you assess whether the patient qualifies for testing. It will not allow ordering if the patient doesn’t qualify.
      • If iCentra logic doesn’t allow testing providers may call the provider SCORE line 801-50-SCORE to discuss the case and revisit the decision.
      • When the test is ordered in iCentra, Intermountain testing sites will automatically be notified that the patient is coming.
    • For affiliated providers who prefer to order on paper, fax the Patient History/Order Form  to the Intermountain COVID-19 Center (Fax #: 385-297-2343). The patient is not required to have a paper order in hand when they go.
    • For providers ordering pre-procedure COVID-19 tests, please use the Pre-Procedural Testing Form.

    Send Patient for Testing

    • Direct the patient to a community COVID-19 testing site. The locations of testing sites are updated frequently based on demand and supply availability. Please refer to the COVID-19 Testing Locations page for an updated list of locations.
    • When the patient arrives instruct them to remain in their car. Signs at the collection site will direct them to call a phone number so that a caregiver can collect their sample. They will receive instruction from the collection site staff on where to go.
    • Samples will be run based on patient prioritization. 

    Positive Test Results

    • An Intermountain COVID-19 monitoring team will inform patients of the results of positive tests and counsel patient on daily home isolation monitoring in accordance with current CDC guidelines.
    • The Health Department will contact all patients with positive test results to initiate contact tracing and mandated public health measures.
    • Intermountain has developed a process to track all COVID-19 test results ordered through Intermountain facilities. The COVID-19 Remote Patient Monitoring (cRPM) Team will track results.
    • Patients and providers may call the COVID-19 Patient Hotline for questions about results.

    Negative Test Results

    • The Intermountain cRPM Team will not inform patients of negative results.
    • Patients are encouraged to download Intermountain My Health+ to access test results as soon as they are available. Instructions are available in English and in Spanish.

Intermountain Community COVID-19 Testing Sites 

Connect Care/physician office and UDOH should refer to the locations listed on the COVID-19 Testing Locations page. The locations of testing sites are updated frequently based on demand and supply availability. Please have the patient call from their car when presenting at these sites (phone numbers will be posted at each of the sites).