Ambulatory Testing

Instructions for COVID-19 Ambulatory Testing

These are instructions, as of April 13, for ordering COVID-19 testing in ambulatory settings to be done by Intermountain Central Lab. Testing collection locations may change. Please check this page regularly for updated information.

Patient Assessment: Each patient must be assessed clinically before testing.

  • Assess patient in clinic via telehealth (telephone and/or video visit) or refer them to the COVID-19 Patient Hotline for assessment at 844-442-5224. The patient must be assessed, and testing ordered if appropriate.
  • Testing remains focused on symptomatic patients with risk for COVID-19. However, testing of some very selective asymptomatic populations with critical public health impact is now permitted. Clinicians should continue to use clinical judgment to avoid missing other conditions, while considering classic and atypical features of COVID-19. Please review the following clinical criteria for testing:
    • Symptomatic patients with any of the following:
      • Fever
      • Cough
      • Shortness of Breath
      • Body aches
      • Decreased sense of smell
      • Sore throat
      • Diarrhea AND contact with patient confirmed with COVID-19

      High-Risk Asymptomatic Patients

      • Aerosol Generating Procedures
      • Pre-transplant testing for solid organ and bone marrow transplant donors and recipients
      • Woman in labor / imminent delivery
      • Patients living in high-density housing (SNF, long term care, homeless shelter, etc.)
      • Patients who had close contact with someone with a confirmed COVID-19 case (close contact defined by the CDC as being within 6 feet of someone for at least ten minutes)
      • Other high-public health risk circumstances per Infection Prevention

    • Begin the iCentra ordering process (see below) to document the patient history or complete the Intermountain Patient History/Order Form here.  
    • All patients who are referred for testing must strictly adhere to home isolation. CDC Home Isolation Instructions

    Please note: Intermountain will provide needed treatment for all patients regardless of insurance or ability to pay. Patients who qualify for testing will receive care. Intermountain has established a standard COVID-19 test price of $145 systemwide that will be billed to the patient’s insurance plan. Most payers will cover the total testing cost, but insured patients should contact their health insurance with any coverage questions. Intermountain caregivers, physicians, and APPs should not provide advice on plan coverage. Intermountain is also working with government programs to guarantee that uninsured patients will continue to not have financial responsibility for COVID-19 testing. View a list of payers who cover COVID-19 testing at Intermountain Lab, as of April 10, 2020.

    Order the Test

    • Ordering COVID-19 testing in iCentra is preferred for those who routinely do their ordering in iCentra.
      • Search COVID-19 in the iCentra orders catalogue or find the order on your Quick Orders page.
      • The ordering process will help you assess whether the patient qualifies for testing. It will not allow ordering if the patient doesn’t qualify.
      • If iCentra logic doesn’t allow testing providers may call the provider SCORE line 801-50-SCORE to discuss the case and revisit the decision.
      • When the test is ordered in iCentra, Intermountain testing sites will automatically be notified that the patient is coming.
    • For affiliated providers who prefer to order on paper, fax the Patient History/Order Form  to the Intermountain COVID-19 Center (Fax #: 385-297-2343). The patient is not required to have a paper order in hand when they go.

    Send Patient for Testing

    • Direct the patient to a community COVID-19 testing site. The locations of testing sites are updated frequently based on demand and supply availability. Please refer to the COVID-19 Testing Locations page for an updated list of locations.
    • When the patient arrives instruct them to remain in their car. Signs at the collection site will direct them to call a phone number so that a caregiver can collect their sample. They will receive instruction from the collection site staff on where to go.
    • Samples will be run based on patient prioritization. 

    Positive Test Results

    • An Intermountain COVID-19 monitoring team will inform patients of the results of positive tests and counsel patient on daily home isolation monitoring in accordance with current CDC guidelines.
    • The Health Department will contact all patients with positive test results to initiate contact tracing and mandated public health measures.
    • Intermountain has developed a process to track all COVID-19 test results ordered through Intermountain facilities. The COVID-19 Remote Patient Monitoring (cRPM) Team will track results And initiate remote monitoring of positive patients in collaboration with the health department.
    • Patients and providers may call the COVID-19 Patient Hotline at 844-442-5224 for questions about results.

    Negative Test Results

    • The Intermountain cRPM Team will inform patients of negative results.
    • The Intermountain cRPM Team will provide patients clinical guidance regarding appropriate social isolation and care until their symptoms resolve.

Intermountain Community COVID-19 Testing Sites 

Connect Care/physician office and UDOH should refer to the locations listed on the COVID-19 Testing Locations page. The locations of testing sites are updated frequently based on demand and supply availability. Please have the patient call from their car when presenting at these sites (phone numbers will be posted at each of the sites).