ER

Our Emergency Department provides treatment 24 hours a day, seven days a week for people of all ages and all types of medical conditions, including traumatic injuries. We are your front door to healthcare for anything you need, and we can get you access to a higher level of care if medically necessary.

Services we offer:

  • Accelerated care
  • Observation unit
  • Telehealth

Traditional Emergency Services

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What to expect in the emergency department:

  • Time:

    How long should I expect to be in the emergency department (ED)?

    An average ED stay (not waiting room time) is 3-5 hours. A visit may be more or less depending on the tests and plan of care the physician chooses for each patient. Circumstances such as critical patients who come to the ED unexpectedly or a large volume of patients can increase the length of your visit.

    Why are some patients seen before others?

    Some patients may be seen before you, even if they arrived after you did. After the triage nurse assesses each person, he or she makes a determination regarding the severity of each patient. Patients in the ED are seen by the severity of their symptoms and vital signs and not by wait time. We understand this process can increase/change your wait time and we appreciate your patience. If your condition worsens, please notify the nursing staff.

  • Waiting Room:

    Why can't I eat or drink while I'm in the waiting room?

    In the ED, we may need to do tests/procedures to rule out various illnesses. Some of these tests require patients to have an empty stomach. If you'd like to eat/drink something while you wait, please talk with an ED staff member prior to doing so.

    What if I need to use the restroom in the waiting room?

    If you need to use the restroom while in the waiting room, please notify a staff member. The staff may want to collect a sample. If you are in a room, please push your call light button and a staff member will assist you to the bathroom.

    Why do I need to wear a mask?

    If you have a cough, fever, or any flu-like symptoms, we ask that you wear a mask. By wearing a mask, you protect others from being exposed to illness.

  • Medications:

    Why can't I have pain medication while I wait?

    Medications can have many adverse side effects and require that patients be watched closely on a monitor. These medications can cause nausea and vomiting, lower oxygen levels, decrease respiratory rate, or cause dizziness and disorientation. We refrain from giving pain medication for your safety. After a provider evaluates you, he or she will be able to give you appropriate medication and you will be closely monitored for side effects.

    How can my pain be controlled while I am waiting?

    In the ED, we strive to keep each patient comfortable. Items we can provide at any time during your visit to help address your pain include:

    • heat packs
    • ice packs
    • ear plugs
    • pillows
    • blankets
    • eye masks

    Medication and other comfort measures provided in the ED may not get rid of the pain completely. We can’t guarantee you’ll be pain free during your stay, but we’ll do all that we can to help make you feel more comfortable.

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    Caregivers:

     

  • What are the physicians, nurses, and ED techs wearing?

    During your stay, you'll see many staff members. Each caregiver wears something different.

    • Physicians, physician assistants, and nurse practitioners: Green scrubs or professional clothing
    • Nurses: Navy blue scrubs
    • ED techs: Light gray scrubs
  • What will the doctor do for me?

    Our doctors can run a variety of tests and procedures to determine what is causing your symptoms. Occasionally, they’re unable to figure out an exact cause. In these instances, you’ll be asked to follow up with a physician to continue the process of diagnosis and treatment. It’s extremely important that you follow ED discharge instructions.

Critical Care Services

Intensive Care

Our intensive care unit provides specialized medical care to patients who may be in a potentially life-threatening condition. Located on the fifth floor of the hospital, each room is equipped with state-of-the-art technology, and patients are cared for by a specialized medical team.

Phone calls concerning a patient's condition will be directed to the patient's family members or to a spokesperson designated by the family at the time the patient is admitted. A large waiting room is available just outside the unit where family members and other visitors can comfortably wait between visits.