Primary Children's Hospital encourages brief visits when the child's condition permits. General visiting hours are from 9 a.m.-9 p.m. Some units have unique visiting hours and restrictions. We encourage parents to coordinate with their child's nurse before inviting friends and family to visit.

Parent and Visitor Check-in

Primary Children’s uses a computerized visitor check-in program called Easy Lobby. The system is used to check in all visitors over the age of 16 who are planning to enter specific care areas.

Any visitor wishing to visit an inpatient unit, same-day surgery, or the emergency department will be stopped at the north information desk, registrar’s desk in same-day surgery or the emergency department to be checked-in.

Security staff trained in the Easy Lobby program will ask to see photo ID. If a visitor doesn’t have identification with them, they will be asked to provide their name, birth date, and will have their picture taken. Persons providing their personal information for manual input by staff must show some form of ID bearing the name they provided.

Depending on the type of visitor, a badge will be printed. All parents/guardians and visitors will be asked to visibly wear their badges when they are inside the hospital. A parent/guardian of a patient will be issued a “parent” badge to aid in their multiple entries to the hospital during their child’s hospital stay. All other visitors will be issued a “visitor” sticker badge that must be renewed each day they visit the hospital.



Read the special considerations we make for parents, grandparents, and siblings with a child or family member in the hospital.


Safety and Security

We enforce safety and security policies to protect patients and promote a safe, healing environment.