Primary Children's Hospital encourages brief visits when the child's condition permits. General visiting hours are from 9 a.m.-9 p.m. Some units have unique visiting hours and restrictions. We encourage parents to coordinate with their child's nurse before inviting friends and family to visit.

Winter Flu Season Visiting Restrictions

Due to health concerns and to further protect our patients and families, Primary Children's limits patient visitation during the winter flu season. Beginning on December 19, 2016, the following restrictions will be enforced:

  • No sick visitors of any age allowed.
    No visitation from children under the age of 12 who are not siblings of the patient.
  • Siblings of any age can visit as long as they are not sick. Please stay in the patient's room or on the first floor of the hospital. 
  • No overnight stay of siblings unless it is a breastfeeding infant.
  • If you are visiting the NICU, PICU, CICU or Cancer/Transplant Unit please check with the unit's staff for additional guidelines. 

Please remember to: 

  • Register with a security officer.
  • Use hand sanitizer and wear a mask.
  • Do not visit if you have a fever, cough, runny nose, sore throat, vomiting, diarrhea or a rash.

Parent and Visitor Check-in

Primary Children’s uses a computerized visitor check-in program called Easy Lobby. The system is used to check in all visitors over the age of 16 who are planning to enter specific care areas.

Any visitor wishing to visit an inpatient unit, same-day surgery, or the emergency department will be stopped at the north information desk, registrar’s desk in same-day surgery or the emergency department to be checked-in.

Security staff trained in the Easy Lobby program will ask to see photo ID. If a visitor doesn’t have identification with them, they will be asked to provide their name, birth date, and will have their picture taken. Persons providing their personal information for manual input by staff must show some form of ID bearing the name they provided.

Depending on the type of visitor, a badge will be printed. All parents/guardians and visitors will be asked to visibly wear their badges when they are inside the hospital. A parent/guardian of a patient will be issued a “parent” badge to aid in their multiple entries to the hospital during their child’s hospital stay. All other visitors will be issued a “visitor” sticker badge that must be renewed each day they visit the hospital.



Read the special considerations we make for parents, grandparents, and siblings with a child or family member in the hospital.


Safety and Security

We enforce safety and security policies to protect patients and promote a safe, healing environment.