Primary Children's Hospital encourages brief visits when the child's condition permits. General visiting hours are from 9 a.m.-9 p.m. Some units have unique visiting hours and restrictions. We encourage parents to coordinate with their child's nurse before inviting friends and family to visit.

Flu Season Visitor Restrictions

These restrictions are in place Dec. 1 2015-April 15, 2016

Due to heightened health concerns, Primary Children’s is limiting patient visitation to:

  • Two people per patient
  • Individuals must be at least 12 years old 

Siblings that are Breast Feeding

  • Breast feeding sibling can be in the patient’s room for feedings. 
  • The breast feeding sibling cannot live in the room with the patient. 
  • They can come in at any time for the feeding. His or her information should be provided to the family prior to admission if possible If a mother arrives with a breast feeding sibling the charge nurse and management need to be notified. 
  • The sibling can stay for the arrival night and then other arrangements need to be made (The nurse should never bring a crib in for the breast feeding sibling. 
  • The breast feeding sibling if < 1 year old cannot sleep in the parent bed)
  • A conversation needs to take place with the mother that other options for the sibling need to be identified. The family can work with Social work to develop plan.
  • The goal is to have the family and clinical staff focus on the care needs and recovery of the patient.

Additional Guidelines

If you are visiting the NICU, PICU, CICU or Cancer/Transplant Unit, please check with the unit’s staff for additional guidelines.

Please Remember:

  • Register with a security officer
  • Use hand sanitizer and wear a mask
  • Do not visit if you have a fever, cough or sore throat

Parent and Visitor Check-in

Primary Children’s uses a computerized visitor check-in program called Easy Lobby. The system is used to check in all visitors over the age of 16 who are planning to enter specific care areas.

Any visitor wishing to visit an inpatient unit, same-day surgery, or the emergency department will be stopped at the north information desk, registrar’s desk in same-day surgery or the emergency department to be checked-in.

Security staff trained in the Easy Lobby program will ask to see photo ID. If a visitor doesn’t have identification with them, they will be asked to provide their name, birth date, and will have their picture taken. Persons providing their personal information for manual input by staff must show some form of ID bearing the name they provided.

Depending on the type of visitor, a badge will be printed. All parents/guardians and visitors will be asked to visibly wear their badges when they are inside the hospital. A parent/guardian of a patient will be issued a “parent” badge to aid in their multiple entries to the hospital during their child’s hospital stay. All other visitors will be issued a “visitor” sticker badge that must be renewed each day they visit the hospital.



Read the special considerations we make for parents, grandparents, and siblings with a child or family member in the hospital.


Safety and Security

We enforce safety and security policies to protect patients and promote a safe, healing environment.