Primary Children's Hospital encourages brief visits when the child's condition permits. General visiting hours are from 9 a.m.-9 p.m. Some units have unique visiting hours and restrictions. We encourage parents to coordinate with their child's nurse before inviting friends and family to visit.

Visitation During Cold and Flu Season

Primary Children's Hospital strongly supports family-centered care. This includes visitation by the siblings and family members of hospitalized patients. We are also committed to the safety of our patients, their families and our staff. To accomplish both goals of safety and family-centered care, the following are guidelines on visitation during the cold and flu season, which will go into effect on December 11, 2017: 

  • No sick visitors of any are are allowed at any time during the year at Primary Children's Hospital. This includes visitors with the following symptoms: fever, cough, sore throat, runny nose, vomiting, diarrhea and/or rash.'
  • Siblings of any are can visit as long as they are not sick.
  • During the cold and flu season, which typically starts in early December and goes through mid-April, children under the age of 12 years who are not patient siblings are excluded from visiting. 
  • The NICU, PICU, CICU and Cancer/Transplant units may have additional visitor restrictions. Please check with the nurse caring for your child for specifics. 
  • Please see additional guidelines regarding year-round sibling visitation here

Parent and Visitor Check-in

Primary Children’s uses a computerized visitor check-in program called Easy Lobby. The system is used to check in all visitors over the age of 16 who are planning to enter specific care areas.

Any visitor wishing to visit an inpatient unit, same-day surgery, or the emergency department will be stopped at the north information desk, registrar’s desk in same-day surgery or the emergency department to be checked-in.

Security staff trained in the Easy Lobby program will ask to see photo ID. If a visitor doesn’t have identification with them, they will be asked to provide their name, birth date, and will have their picture taken. Persons providing their personal information for manual input by staff must show some form of ID bearing the name they provided.

Depending on the type of visitor, a badge will be printed. All parents/guardians and visitors will be asked to visibly wear their badges when they are inside the hospital. A parent/guardian of a patient will be issued a “parent” badge to aid in their multiple entries to the hospital during their child’s hospital stay. All other visitors will be issued a “visitor” sticker badge that must be renewed each day they visit the hospital.



Read the special considerations we make for parents, grandparents, and siblings with a child or family member in the hospital.


Safety and Security

We enforce safety and security policies to protect patients and promote a safe, healing environment.

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Special Visitors

View our guidelines for special visitors and submit a request.