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Intermountain Healthcare announced to its employees a new internal structure to better serve patients and communities.
In place of its current geographically defined administrative regions, the organization is creating a new system-wide structure with two main groups: a Community Care Group and a Specialty Care Group.
The Community Care Group will focus on keeping people well through prevention and excellent primary care—for example, ensuring people get the health screenings and immunizations they should have, as well as helping them manage chronic diseases like diabetes and providing them outpatient treatments for relatively minor medical needs. The Specialty Care Group will be focused on specialist and hospital inpatient care, delivering the right care in the right way at the right time.
Intermountain’s new internal structure is based on how patients use health and healthcare services and reflects new communication tools and processes that allow for faster and more direct contact among patients, caregivers, and organization leaders. The new alignment will create more value for those Intermountain serves, including the underserved to whom charity care is provided in times of need.
This change is part of the ongoing innovation at Intermountain, being undertaken from a position of strength. Intermountain has made many similar bold moves over the years: creating an insurance company (SelectHealth), forming a Medical Group with about 1,500 employed physicians, and developing world-class Clinical Programs—all working together to help people live the healthiest lives possible. Innovations such as these have contributed to Intermountain becoming a recognized leader and one of the world’s most respected healthcare institutions.
Intermountain expects its new internal structure will result in more consistently excellent patient experiences, whether at hospitals, clinics, other venues, or online. The changes will help Intermountain continue to provide the highest quality care at the lowest sustainable cost.