The Utah Valley Hospital Emergency Department is located on the east side of the hospital, along 300 West, and is open 24 hours a day. We are the only Level II Trauma Center south of Salt Lake County where all nurses are trained in adult and pediatric trauma care. We're also the only Utah County Emergency Department with round-the-clock coverage of all major medical specialties including neurosurgical, orthopedic, plastic, and general surgery. 

Emergency Care Provided

Our Emergency Department provides 24-hour treatment, seven days a week, for patients of all ages, and all types of acute medical and trauma conditions, including emergent trauma injuries. All Emergency Department physicians are board certified in emergency medicine. Additionally, Utah Valley Hospital is a Joint Commission Certified stroke and cardiac receiving facility. 

For the critically ill, the emergency department is a great resource to the community because we are able to perform diagnostic testing in a matter of hours, that may take traditional physicians days or weeks to complete.

Emergency Department Features

  • 28 patient beds
  • Two fully-equipped trauma rooms
  • Rooms designed to care for a variety of conditions including pediatrics, OB/GYN, orthopedics, and psychiatric needs
  • A spacious waiting area
  • Dedicated ER X-ray and CT scan
  • Private family consultation room
  • 24-hour translation services

What to Expect in the Emergency Department

Young female physician checking the heartbeat of a older female patient in a clinic exam room


How long should I expect to be in the Emergency Department (ED)?

An average ED stay (not waiting room time) is 3-5 hours. A visit may be more or less depending on the tests and plan of care the physician chooses for each patient. Circumstances such as critical patients who come to the ED unexpectedly or a large volume of patients can increase the length of your visit.

What is included in the time spent in the ED?

Radiology, labs, or any other tests done in the ED take an hour or more to complete. All tests must be completed before the physician can interpret and determine an appropriate plan of care. Every test a physician adds to the initial plan of care increases the length of your visit. If admitted, it can take 1-2 hours to consult with the admitting physician, have the admitting physician evaluate your condition, and receive a bed on the appropriate floor of the hospital.

Why are some patients seen before others?

Some patients may be seen before you, even if they arrived after you did. After the triage nurse assesses each person, he or she makes a determination regarding the severity of each patient. Patients in the ED are seen by the severity of their symptoms and vital signs and not by wait time. We understand this process can increase/change your wait time and we appreciate your patience. If your condition worsens, please notify the nursing staff.


Waiting Room

Why can't I eat or drink while I'm in the waiting room?

In the ED, we may need to do tests/procedures to rule out various illnesses. Some of these tests require patients to have an empty stomach. If you'd like to eat/drink something while you wait, please talk with an ED staff member prior to doing so.

What if I need to use the restroom in the waiting room?

If you need to use the restroom while in the waiting room, please notify a staff member. The staff may want to collect a sample. If you are in a room, please push your call light button and a staff member will assist you to the bathroom.

Why do I need to wear a mask?

If you have a cough, fever, or any flu-like symptoms, we ask that you wear a mask. By wearing a mask, you protect others from being exposed to illness.



Why can't I have pain medication while I wait?

Medications can have many adverse side effects and require that patients be watched closely on a monitor. These medications can cause nausea and vomiting, lower oxygen levels, decrease respiratory rate, or cause dizziness and disorientation. We refrain from giving pain medication for your safety. After a provider evaluates you, he or she will be able to give you appropriate medication and you will be closely monitored for side effects.

How can my pain be controlled while I am waiting?

In the ED, we strive to keep each patient comfortable. Items we can provide at any time during your visit to help address your pain include:

  • heat packs
  • ice packs
  • ear plugs
  • pillows
  • blankets
  • eye masks

Medication and other comfort measures provided in the ED may not get rid of the pain completely. We can’t guarantee you’ll be pain free during your stay, but we’ll do all that we can to help make you feel more comfortable.



What are the physicians, nurses, and ED techs wearing?

During your stay, you'll see many staff members. Each caregiver wears something different.

  • Physicians, physician assistants, and nurse practitioners: Green scrubs or professional clothing
  • Nurses: Navy blue scrubs
  • ED techs: Light gray scrubs

What will the doctor do for me?

All of our doctors are board-certified emergency medicine physicians. They can run a variety of tests and procedures in an effort to determine what is causing your symptoms. Occasionally, they’re unable to figure out an exact cause. In these instances, you’ll be asked to follow up with a physician after leaving the ED to continue the process of diagnosis and treatment. It’s extremely important that you follow ED discharge instructions.


Critical Care Services


Life Flight Service

Utah Valley Hospital is home to an Intermountain Life Flight medical helicopter 24 hours a day. Through Life Flight, we are able to transport patients and bring highly specialized emergency equipment and medical personnel to remote areas or accident scenes where time is of the essence.

Life Flight Crew

Our Life Flight crews consist of highly trained nurses, paramedics, respiratory therapists and physicians who provide patients with the best possible care during transport.


Intensive Care

Our intensive care unit provides specialized medical care to patients who may be in a potentially life-threatening condition. Located on the 2nd floor of the West Building, each room is equipped with state-of-the-art technology, and patients are cared for by a specialized medical team.

Phone calls concerning a patient's condition will be directed to the patient's family members or to a spokesperson designated by the family at the time the patient is admitted. A large waiting room is available just outside the unit where family members and other visitors can comfortably wait between visits.

Intensive Care Unit Guidelines

  • For the well-being of your loved one, visits should be kept short and only two visitors at a time will be allowed in a patient room.
  • Visitors should be limited to immediate family members so the patient is not overwhelmed.
  • Only children over the age of 12 are allowed in the ICU.
  • To minimize health concerns, fresh cut flowers and live plants are not recommended as gifts for ICU patients.

Emergency Room at Utah Valley Hospital

Utah Valley Hospital Emergency Department

Open today: 24 hours
Park on the south side of Utah Valley Hospital in the parking lot designated for Emergency Department patients. Enter through the doors marked Emergency Department.