"One of the best ways to persuade others is with your ears – by listening to them." - Dean Rusk

Communication & Conflict

While we've been communicating since we were babies, we seldom take the time to review how well we are communicating with others. There is new evidence that links poor communication with physical and emotional illness. Good communication skills improve relationships, self-esteem and are essential to managing the demands of life.

How well do you communicate? Do you have the skills you need to express yourself, make requests, set boundaries and resolve conflict? Good communication requires knowledge, practice and evaluation. These resources provide information. You then need to practice the skill and learn from each experience. Don't get discouraged. Remember, the great thing about improving communication is that we have a lot of opportunity for practice!

Problem Solving Quick Tips

Additional Web Resources