Health Insurance Portability and Accountability Act

Intermountain Healthcare's Employee Assistance Program follows federal (HIPAA) and state laws that require strict confidentiality of all client records. Records are released only when there is a written client request, by court order or by a licensing agency (i.e. DOPL). The law mandates that in cases of child abuse, elder abuse or when a person may be a threat to his or someone else's safety, the counselor must notify the proper authorities.

All records are maintained in a secure, electronic case documentation system that is separate from all other Intermountain records.  The computer database of client information is accessible only to employees of Intermountain Employee Assistance Program. Utilization reports are provided to employers that contain aggregate data for the company. No report contains information that could identify an individual client.