Steps to have a visit. 1-2-3

You have the option to have your video visit on your phone, tablet or computer. If you want a larger screen, you may prefer your computer or laptop, however you need to have a camera and mic available on your computer. See steps below.

Phone Visits

  1. Before your visit, download the app called AW Touchpoint. You do not need to sign up or enter any information in the app. Google Play Store Apple App Store
  2. You will receive a phone call from your provider’s office 15 minutes prior to your appointment. They will send a text message to join your appointment. 
  3. Click on text link to join the call a few minutes before your appointment. You will then enter the waiting room. Please remain in the waiting room until your provider arrives. Don’t close the app.

Computer Visits

  1. Before your visit, perform a system check at https://check.intr.mn on the device you plan to use for your visit. Make sure to use the Google Chrome, Safari or Edge Chromium browser. 
  2. You will receive a phone call from your provider’s office 15 minutes prior to your appointment. Watch for an email from your provider’s office with a link for your video visit. 
  3. Click the Join Here link in the email a few minutes before your appointment. Enter your name and select Join Video Call. Allow access to your camera and microphone. You will then enter the waiting room. Please remain in the waiting room until your provider arrives. Don’t close the web browser.  

Tips for your visit

  1. You must have a camera and mic available on your device or computer. 
  2. Find a quiet, private location for your visit.
  3. Connect to WIFI for a stronger connection.
  4. Expect a call from the clinic before your appointment. 
  5. Remember, the visit is a two-way video with you and your provider. 

Having technical issues? 

If you want to change your appointment or have questions for your provider, please call your provider’s office.