We recognize that when people need to come to us for care they are most likely experiencing something unfamiliar or frightening. At those times, added fear – specifically, fear of a medical bill — shouldn't stop them from receiving the care they need. That's why part of Intermountain Healthcare's mission is to provide medically necessary and generally available healthcare to the communities we serve regardless of a patient's ability to pay.
If you don't have insurance, or if you need help in paying for care, contact the Financial Assistance Helpline and ask to speak with a representative about Intermountain's Financial Assistance Program:
Financial Assistance Helpline
Phone: (801) 442-1128
Toll free: 1-800-442-1128
Secure email: Customer Service
Who qualifies for the Financial Assistance Program?
Some services offer a discount for the uninsured and financial assistance is available for qualifying patients. Provision can also be made for some patients who experience catastrophic healthcare events.
After patients provide information about household income, household size, expenses, and other personal circumstances, a cost of care compatible with the patient's ability to pay is determined.
Intermountain hospitals use a sliding scale that considers an individual's family income and family size, total amount of medical bills, and available liquid assets. Individuals whose family income falls below 150% of the Federal Poverty Guidelines may qualify for full assistance, minus a small co-pay per episode of care. The sliding scale extends to 500% of Federal Poverty Guidelines. The estimated ability to pay model attempts to determine what portion, if any, of an individual's income may be available to go towards paying for medical debt. As the sliding scale increases, more of an individual's income is potentially available to pay for medical services.
In addition, individuals with catastrophic medical bills may qualify for assistance. Intermountain hospitals currently define catastrophic assistance as situations where all medical bills (not only Intermountain medical bills) exceed 35% of a family's income.
Intermountain will also review an individual's specific situation to determine if additional assistance should be provided. Factors that meet the definition of extenuating circumstance include recent unemployment, certain life events (divorce, separation, death of a family member, etc.). Extenuating circumstances often provide a basis for providing additional financial assistance or for waiving a portion or all of the required financial assistance co-payment.
Financial assistance is available only to residents of Utah and certain parts of Idaho. Residence is defined as living in these areas for three or more months. Extenuating circumstances can be considered.
How to Apply
We make it easy to apply for financial assistance. Click the link below for information and application options: