Contracting with Intermountain Hospitals & Facilities

Payer Contracting at Intermountain Healthcare is responsible for negotiations with insurance carriers, third party administrators and employer groups (all referred to as Contracted Payers) to access our hospital and facility network. Making our network available to other companies is part of our mission to provide health care services to communities throughout the Intermountain region.

Intermountain Payer Contracting
Intermountain Healthcare

36 South State Street, 11th Floor
Salt Lake City, UT 84111
Phone: (801) 442-3659
Toll-free: 1-800-538-1320
Fax: (801) 442-3690
Email: payer.contracting@imail.org

Hospital Locations

Intermountain Has Discontinued Physician/Provider Panel Contracting

Except for SelectHealth, CHIP, and Medicaid, Intermountain Healthcare will no longer make physician/provider panels available to Contracted Payers. Many Contracted Payers are in the process of developing their own provider panels and they may be contacting you directly about participation. In the meantime, before rendering care to any Contracted Payer's members, please contact the payer to verify your participation status.

Provider Office Frequently Asked Questions

  1. How should I confirm my participation status with Contracted Payers?
    Before seeing patients, please confirm your participating status directly with the Contracted Payer.
     
  2. How should I identify Medicaid Members that use the Intermountain Medicaid Network?
    Medicaid Members that use the Intermountain Medicaid Network have the words "Select Access Network" printed on their ID Cards. The Intermountain logo does not appear on the card.
     
  3. How should I identify CHIP Members that use Intermountain Facilities and Providers?
    There are two CHIP carriers in Utah, SelectHealth CHIP and Molina CHIP. SelectHealth CHIP members have contracted access to the Select Med provider panel and all Intermountain facilities. You can identify a SelectHealth CHIP member by “CHIP” being printed on the upper right hand corner of the SelectHealth member card. Molina CHIP members only have contracted access to limited Intermountain facilities and providers (Primary Children’s Medical Center, Logan Regional, Dixie Regional and Rural service areas).
     
  4. Who should I contact for benefits and eligibility?
    Please contact the Contracted Payer directly. Patients should provide you with a copy of their ID Card that lists the Contracted Payer's name and telephone number to call for benefits. Intermountain does not have access to payer information relating to benefits, eligibility or coverage.
     
  5. Who should I contact to see if a claim has been processed?
    Please contact the Contracted Payer directly. Intermountain does not have access to Contracted Payer claims information or payment status.
     
  6. Where should I submit claims for services rendered to a Contracted Payer's Members?
    The claims address is listed on the back of the Member ID Card. Please send claims to that address.
     
  7. I need to refer a member to another provider. Who should I contact for referral information?
    Please contact the Contracted Payer directly. Members should provide you with a copy of their ID card that lists the Contracted Payer's name and a telephone number to call for customer service. Referral policy and procedures may vary among Contracted Payers.
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