At Primary Children's Hospital, we consider the care and comfort of our patients to be of utmost importance. Our skilled, dedicated staff strives to provide personal care that promotes healing in an atmosphere of love and caring.
Parents and Grandparents
Parents and grandparents are not considered visitors; they are valued partners in the healthcare team. You are encouraged to participate in your child's care and are welcome at all times on the Children's Medical, Children's Surgical, Infant Medical Surgical, Immunocompromised Care, and Neuroscience/Trauma Units. In the Pediatric Critical Care and Newborn Critical Care Units, parents and grandparents are welcome at all times except during shift change.
Most of the nursing staff work 12-hour shifts. For one hour at shift changes, 7 a.m. and 7 p.m., nurses are busy reporting patient information to the incoming staff. If you have an immediate need during shift change, please make it known. If the need can wait a short time, please discuss it with the nurse after shift change is completed. Parents unable to be at the hospital can call their child's nurse, day or night, for an update.
Spending the Night with Your Child
One parent is welcome to sleep at the bedside in the Children's Medical, Children's Surgical, Infant Medical Surgical, Immunocompromised Care, and Neuroscience/Trauma Units. Special sleeping areas for a few parents are provided in the critical care units. These are usually reserved for parents who arrive in the night with a critical care patient. Arrangements can be made through the medical social work staff for other sleeping accommodations.
Mothers breastfeeding babies who are not patients can make arrangements with their child's nurse to feed the baby or use one of the electric breast pumps available in the hospital. Lactation specialists are available at the hospital by calling (801) 662-3686.
Patient & Family Support Services
Family support services is composed of medical social workers, child life specialists, volunteers, chaplains, children's education services, interpreters, music therapy, Rainbow Kids palliative care, bereavement program, and the parent resource center. All of these services are available to help patients, parents, and families during their stay in the hospital.
Brothers and Sisters
Siblings are a special part of our patients' lives. Sometimes it is helpful for well children to make a short visit to their sibling in the hospital. Here are a few guidelines:
- Children under the age of 16 must be accompanied by an adult.
- Visiting hours are daily until 9 p.m.
- Check with your child's nurse to arrange a time.
- Do not bring children who are sick, recently sick, or have been exposed to infectious diseases like chicken pox, measles, mumps, etc.
Primary Children's encourages visits when the child's condition permits. All visitors are required to check-in with a valid I.D. at the North information desk before visiting a patient. For more information, check with the child's nursing unit and visit information for visitors page.
Resolving Problems with your Child's Care
Expressing your concerns will not negatively impact
your child's care in any way. Our goal is to resolve these concerns
during the hospital visit. May we suggest the following process to
address your concerns:
- If you have concerns about the care or service, talk directly to
one of the following: your nurse; your physician or other involved care
provider; the unit charge nurse, manager or director; the nursing
supervisor; or the medical social worker.
- If your concerns are not resolved, please contact Primary Children's Quality Resource Department at 801-662-6315.
- You may also file a complaint or grievance about any licensed
healthcare facility or provider (doctor or nurse, etc.) by contacting
the Utah Bureau of Health Facility Licensing at 1-800-662-4157.
- Primary Children's Hospital is proud to be accredited by The Joint
Commission. This accreditation shows our commitment to follow high
standards of quality of care and patient safety. To speak with The Joint
Commission about your concerns call 1-800-994-6610.
Other Resources for Parents