The communities we support are diverse, including people of different races, ethnicities, religions, abilities, genders, and sexual orientations.
It’s very important to us that everyone has the same, equal access to our health programs, benefits and the same high-quality care, and that everyone is treated with dignity and respect, as we pursue our goal of helping everyone live the healthiest life possible.1 2
We have a variety of auxiliary aids and services available to people with disabilities or anyone who needs extra assistance.
We also offer relay services for persons who are deaf or hard of hearing (TDD, TTY), note takers, qualified readers, hearing aid-compatible telephones, videotext displays and much more.3
We do not charge extra for these services.
We know english is not everyone’s first language, so we have on-site and remote foreign language support for almost every world language. We also have sign-language interpreters, written information in alternate formats and many more services on request.
We’ll always try our best to accommodate anyone who needs communication assistance. All our interpretation services are offered free of charge in all of our facilities, at all points of contact, and during all hours of operations.
Get in touch with our Language Services team with your questions or concerns by calling 385-297-6311.
We are against all forms of discrimination
Our anti-discrimination policy is our commitment to treating everyone equally and explains how we prevent discrimination and protect our patients and staff. Our policy complies with and goes beyond those required by state laws and the nondiscrimination provision (section 1557) of the Affordable Care Act (ACA).
We are committed to providing equal opportunities to all of our patients and employees and believe that everyone deserves to be treated with respect and dignity, regardless of their background or personal characteristics.
We comply with all applicable federal civil rights laws. We do not discriminate against anyone based on their age, race, color, ethnicity or national origin, religion, creed, language, disability, socioeconomic status, sex, sexual orientation, gender identity or expression, or veteran status. This policy applies to all of our health programs and activities, including admission, treatment, participation, and receipt of services and benefits. It also applies to staff and employee assignments to patients.
If you have been discriminated against, or witnessed discrimination taking place, we want to know about it. You can file a grievance by contacting our 504/Civil Rights Coordinator within 60 days of the incident.
You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights through the Civil Rights Complaint Portal, by fax, or by mail.
Our responsibilities in the Affordable Care Act (Section 1557)
Section 1557 is the nondiscrimination provision of the Affordable Care Act (ACA). It builds on several long-standing and familiar federal civil rights laws and extends nondiscrimination protections to people in:
Intermountain Health is considered a “covered entity” and as such is required to abide by the requirements of Section 1557.
For more information about Section 1557 of the Affordable Care Act please visit the HHS Office for Civil Rights website.