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We value the diversity of the people we care for and are committed to helping every person live the healthiest life possible. This means acknowledging each individual's unique lived experience, culture, values, and beliefs.
The connection between health and the understanding of how these differences can impact health outcomes is inextricably linked. There should be no room for disparities when it comes to people’s heath and their lives. Furthermore, it is our intention that everyone feels a sense of belonging when experiencing care from an Intermountain caregiver or as an Intermountain caregiver themselves.
These aims are fulfilled through an Institute of Medicine framework that allows us to be a learning and growing organization in the area of equity.
How we think about equity is wholistic and incorporates four population groups: our caregivers, our patients, our members and our community.
We are taking several steps to bring equity into our work in the communities we serve, including:
Our Patient and Member Equity focus has been on ensuring every patient and member has access to communicate with their provider in a language they feel most comfortable.
Intermountain Healthcare takes reasonable steps to ensure that persons with Limited English Proficiency (LEP), or physical and mental disabilities, including persons who are deaf or hard of hearing, have meaningful access and an equal opportunity to participate in our services, activities, programs and other benefits. We ensure meaningful communication with LEP patients and their authorized representatives by providing free interpretation services at all points of contact and during all hours of operation.
Our teams have developed cultural sensitivity from being exposed to a diverse and multicultural patient population. Through this, they keep patients’ needs top-of-mind, and it comes naturally to them to seek the help of interpretation services. They are also great advocates for patients if providers are rushing a procedure, but the situation necessitates interpretation services.