Supporting everyone in our communities

It’s very important to us that everyone has the same, equal access to our health programs, benefits and the same high-quality care, and that everyone is treated with dignity and respect, as we pursue our goal of helping everyone live the healthiest life possible.^{1 2}

We have a variety of auxiliary aids and services available to people with disabilities or anyone who needs extra assistance.

We also offer relay services for persons who are deaf or hard of hearing (TDD, TTY), note takers, qualified readers, hearing aid-compatible telephones, videotext displays and much more.³

We do not charge extra for these services.

We offer a number of auxiliary aids and services, free of charge to anyone who needs them to access and benefit from our programs, services, and activities.

We are happy to see all authorized service animals in our facilities for any patients and visitors who need this type of assistance.⁴ Get in touch to talk to us about service animals.

We know english is not everyone’s first language, so we have on-site and remote foreign language support for almost every world language. We also have sign-language interpreters, written information in alternate formats and many more services on request.

We’ll always try our best to accommodate anyone who needs communication assistance. All our interpretation services are offered free of charge in all of our facilities, at all points of contact, and during all hours of operations.

Get in touch with our Language Services team with your questions or concerns by calling 385-297-6311.

We are against all forms of discrimination

Our anti-discrimination policy is our commitment to treating everyone equally and explains how we prevent discrimination and protect our patients and staff. Our policy complies with and goes beyond those required by state laws and the nondiscrimination provision (section 1557) of the Affordable Care Act (ACA).

We are committed to providing equal opportunities to all of our patients and employees and believe that everyone deserves to be treated with respect and dignity, regardless of their background or personal characteristics.

We comply with all applicable federal civil rights laws. We do not discriminate against anyone based on their age, race, color, ethnicity or national origin, religion, creed, language, disability, socioeconomic status, sex, sexual orientation, gender identity or expression, or veteran status. This policy applies to all of our health programs and activities, including admission, treatment, participation, and receipt of services and benefits. It also applies to staff and employee assignments to patients.

If you have been discriminated against, or witnessed discrimination taking place, we want to know about it. You can file a grievance by contacting our 504/Civil Rights Coordinator within 60 days of the incident.

You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights through the Civil Rights Complaint Portal, by fax, or by mail.

Our responsibilities in the Affordable Care Act (Section 1557)

Section 1557 is the nondiscrimination provision of the Affordable Care Act (ACA). It builds on several long-standing and familiar federal civil rights laws and extends nondiscrimination protections to people in:

• Any health program or activity which receives funding from HHS
• Any health program or activity that HHS itself administers
• Health Insurance Marketplaces and all plans offered by issuers that participate in those Marketplaces.

Intermountain Health is considered a “covered entity” and as such is required to abide by the requirements of Section 1557.

For more information about Section 1557 of the Affordable Care Act please visit the HHS Office for Civil Rights website.

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Footnotes

1. We comply with applicable federal civil rights laws and does not discriminate against any individual on the basis of age, race, color, ethnicity or national origin, religion, creed, language, disability, socioeconomic status, sex, sexual orientation, gender identity or expression, and/or veteran status in admission, treatment, participation, or receipt of the services and benefits under any of its health programs and activities, and in staff and employee assignments to patients, whether carried out by Intermountain Healthcare directly or through a contractor or any other entity with which Intermountain Healthcare arranges to carry out is programs and activities.
2. Intermountain Healthcare is required to abide by the requirements of the Affordable Care Act section 1557.
3. Federal guidelines and our internal policy restrict the use of family and friends as interpreters. In cases where we do allow family or friends to interpret, we will do so until we are able to provide an onsite interpreter or video-remote interpretation.
4. Service animals are restricted to dogs and miniature horses (24-34 inches tall and 70-100 lbs.) that have been individually trained to do work or perform tasks for individuals with disabilities. The handler/owner of the service animal has certain responsibilities to uphold while in our facilities. The handler/owner must provide the animal with food, water, and other necessary care or make arrangements for this care to be provided. Our staff are not responsible for providing care or food for a service animal.